helpdesk manager

About the role The Helpdesk Manager ensures delivery of quality technical support for clients, as well as oversees the work of Help Desk staff. Oversee timely delivery of quality support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. Key responsibilities ...

About the role Responsible for overseeing all aspects of call center operations, including strategic goal setting, process optimization, and team performance management, to achieve key KPIs (NPS, CSAT, Reply Rate, FCR, etc.) and continuously enhance customer satisfaction and brand loyalty. Key responsibilities Manage BPO teams (FTEs), monitor...

Quartz Business Products Corporation is seeking a Helpdesk Manager in Metro Manila to lead the support team and ensure high-quality technical assistance for both internal and external clients. The role requires strong customer service focus, proven team-management skills, and the ability to improve processes. You will oversee daily operations, guide staff...

BPO Helpdesk Operations Manager (Makati) About the job BPO Helpdesk Operations Manager (Makati) Position: Helpdesk Operations Manager (Makati) | Onsite Location: Makati Schedule: Dayshift Details: This is a startup BPO operation. The selectedOM will beresponsible for overseeing a 10-member Helpdesk Support team (Wave 1) Qualifications: Minimum of 5...

BPO Helpdesk Operations Manager (Makati) About the job BPO Helpdesk Operations Manager (Makati) Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation. The selectedOM will beresponsible for overseeing a 10-member Helpdesk Support team (Wave 1) Qualifications: Minimum of 5 years...

TASQ Staffing Solutions in Makati invites a seasoned BPO professional to join as a BPO Helpdesk Operations Manager (Makati). This onsite role drives service quality in a startup operation and reports to leadership.You will oversee a 10-member Helpdesk Support team (Wave 1) and shape technical support, cybersecurity, and payment ecosystem initiatives while...

About the job Training Manager (Helpdesk Customer Support) Role Overview Our organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the...

About the job Training Manager (Helpdesk Customer Support)Role OverviewOur organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the...

Qualifications Education Bachelor's degree in Business Administration, Marketing, Communications, or a closely related field. Advanced degree (MBA or equivalent) is a plus and may be considered alongside relevant operational management experience. Experience At least 2 years of experience in customer support, technical support, workforce management, or...

Qualifications Education Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a closely related technical discipline. Advanced degree (MBA or M.S. in a technical or analytics field) is a plus and may substitute for a portion of the experience requirement. Experience Minimum 2 years of experience in backend product...

Qualifications: Experience At least 2 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a related technical operations role. Experience in SaaS, especially with API-first platforms, multi-tenant architectures, and platform lifecycle management. Proven growth into leadership roles such...

TASQ Staffing Solutions is looking for an experienced Workforce Manager to lead the BPO Workforce Management function. The ideal candidate will define strategic direction, manage a team of Workforce Analysts, and own long-term forecasting and scheduling strategies. A Bachelor's degree in a relevant field and at least 2 years of experience in customer support...

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including...

Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including...

Position OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

Qualifications Bachelor's degree in Business, Marketing, Business, Information Technology, Computer Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product support, ad tech...

Overview Job Title: Helpdesk Specialist Department: Customer Care - Provider Services Division: Operations Reports to (Position of Immediate Superior): Helpdesk Supervisor Responsibilities Accountable for the accurate implementation of members’ healthcare benefit policies at the assigned Helpdesk. Handle utilization management and the delivery of...

About the roleWe're looking for a Junior IT Helpdesk Specialist to join our IT Operations team and provide internal Tier 1–2 IT support to employees. Your main responsibility will be managing employee onboarding and offboarding, including account setup, access management, equipment coordination, and basic troubleshooting. When onboarding and offboarding...

Reports to : Senior Helpdesk Manager Role Purpose : Provide technical support and assistance to users Duties and Responsibilities Respond to user inquiries and provide technical support Troubleshoot hardware and software issues Maintain and update IT documentation Assist in the setup and configuration of new equipment Provide training to users on new systems...