helpdesk manager

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their...

Duties and Responsibilities:Team & Operations ManagementManage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHTDesign and implement escalation protocols (L1-L3), act as final point of resolutionOptimize workforce scheduling, staffing allocation, and cross-functional collaborationCustomer Experience...

Duties and Responsibilities:Team & Operations Management Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT Design and implement escalation protocols (L1-L3), act as final point of resolution Optimize workforce scheduling, staffing allocation, and cross-functional collaboration Customer Experience...

As a CXone Helpdesk Manager, you will oversee day-to-day operational support for a NICE CXone environment, owning L2 escalations, supporting L1 coverage and quality, and coordinating platform-related projects. This role serves as a key operational point of contact, balancing elevated CXone administration and troubleshooting with project coordination,...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

Insite Managed Solutions is seeking a CXone Helpdesk Manager to oversee day-to-day operations in a NICE CXone environment, handling L2 escalations and supporting L1 coverage while coordinating platform projects.The role requires 3-5 years in contact center support, strong troubleshooting, and PMO experience. You will liaise with Senior CXone Engineering or...

A leading service provider in Mandaluyong is seeking an experienced Assistant Manager to lead its IT Helpdesk team. The role focuses on enhancing service efficiency, ensuring quick resolution of IT issues, and fostering a positive team environment. Candidates should have a minimum of 6 years in IT, including 2 years in management, and a Bachelor's degree in...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

Insite Managed Solutions is seeking a CXone Helpdesk Manager to oversee day-to-day operations in a NICE CXone environment, handling L2 escalations and supporting L1 coverage while coordinating platform projects. The role requires 3-5 years in contact center support, strong troubleshooting, and PMO experience. You will liaise with Senior CXone Engineering or...

Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation.The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)Qualifications:Minimum of 5 years experience as a Technical Operations Manager in a BPO settingFamiliarity with the payment...

Location: MakatiWork Setup: Onsite Schedule: Dayshift Requirements: Startup BPO operationsWill manage 10HC Helpdesk SupportAt least 5 years experience as Technical Operations Manager (BPO)Knowledgeable with Payment eco system, cybersecurity, tech support and product services development

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

TASQ Staffing Solutions in Makati invites a seasoned BPO professional to join as a BPO Helpdesk Operations Manager (Makati). This onsite role drives service quality in a startup operation and reports to leadership.You will oversee a 10-member Helpdesk Support team (Wave 1) and shape technical support, cybersecurity, and payment ecosystem initiatives while...

Role: Senior IT Helpdesk Manager Benefits Salary: 60000-70000 php Leave: 16 days PTO Public Holidays: Paid AU public holidays Bonus: Annual Location: Work from home FT Job Brief Remotee is seeking an experienced Senior IT Helpdesk Manager to report directly to the Managing Director and take ownership of building and delivering IT support across multiple...

Role OverviewOur organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the high-level skills necessary to support complex platform...

About the job Training Manager (Helpdesk Customer Support) Role Overview Our organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the...

What can you expect in a Queue Management Specialist role with TaskUs:This role will manage the incident queue to ensure all non-voice-related incidents created are addressed and assigned to the agents. The Queue Management Specialist will assist, as directed, to allocate resources in real time to outbound resolution activities to ensure SLO’s are met.This...

About the job Training Manager (Helpdesk Customer Support)Role OverviewOur organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the...