helpdesk manager jobs in Manila

About the role The Helpdesk Manager ensures delivery of quality technical support for clients, as well as oversees the work of Help Desk staff. Oversee timely delivery of quality support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. Key...

As a CXone Helpdesk Manager, you will oversee day-to-day operational support for a NICE CXone environment, owning L2 escalations, supporting L1 coverage and quality, and coordinating platform-related projects. This role serves as a key operational point of contact, balancing elevated CXone administration and troubleshooting with project coordination,...

Duties and Responsibilities:Team & Operations ManagementManage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHTDesign and implement escalation protocols (L1-L3), act as final point of resolutionOptimize workforce scheduling, staffing allocation, and cross-functional collaborationCustomer Experience...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

Quartz Business Products Corporation is seeking a Helpdesk Manager in Metro Manila to lead the support team and ensure high-quality technical assistance for both internal and external clients. The role requires strong customer service focus, proven team-management skills, and the ability to improve processes.You will oversee daily operations, guide staff...

Insite Managed Solutions is seeking a CXone Helpdesk Manager to oversee day-to-day operations in a NICE CXone environment, handling L2 escalations and supporting L1 coverage while coordinating platform projects.The role requires 3-5 years in contact center support, strong troubleshooting, and PMO experience. You will liaise with Senior CXone Engineering or...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

Insite Managed Solutions is seeking a CXone Helpdesk Manager to oversee day-to-day operations in a NICE CXone environment, handling L2 escalations and supporting L1 coverage while coordinating platform projects. The role requires 3-5 years in contact center support, strong troubleshooting, and PMO experience. You will liaise with Senior CXone Engineering or...

A leading service provider in Mandaluyong is seeking an experienced Assistant Manager to lead its IT Helpdesk team. The role focuses on enhancing service efficiency, ensuring quick resolution of IT issues, and fostering a positive team environment. Candidates should have a minimum of 6 years in IT, including 2 years in management, and a Bachelor's degree in...

What can you expect in a Queue Management Specialist role with TaskUs:This role will manage the incident queue to ensure all non-voice-related incidents created are addressed and assigned to the agents. The Queue Management Specialist will assist, as directed, to allocate resources in real time to outbound resolution activities to ensure SLO’s are met.This...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Help Desk Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work...

Role OverviewOur organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the high-level skills necessary to support complex platform...

About the job Training Manager (Helpdesk Customer Support) Role Overview Our organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the...

Role: Senior IT Helpdesk Manager Benefits Salary: 60000-70000 php Leave: 16 days PTO Public Holidays: Paid AU public holidays Bonus: Annual Location: Work from home FT Job Brief Remotee is seeking an experienced Senior IT Helpdesk Manager to report directly to the Managing Director and take ownership of building and delivering IT support across multiple...

About the job Training Manager (Helpdesk Customer Support)Role OverviewOur organization is seeking a strategic and technically proficient Technical Training Manager to lead the enablement function for our global support and integrations teams. In this role, you will define the long-term educational roadmap, ensuring our technical staff possesses the...

TASQ Staffing Solutions in Makati invites a seasoned BPO professional to join as a BPO Helpdesk Operations Manager (Makati). This onsite role drives service quality in a startup operation and reports to leadership.You will oversee a 10-member Helpdesk Support team (Wave 1) and shape technical support, cybersecurity, and payment ecosystem initiatives while...

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time Job Description Government Mandated Benefits 13th Month Pay Insurance Health & Wellness Health Insurance, Life Insurance Professional Development Job Training, Professional Development Bereavement Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave Job Summary The Assistant Manager leads...

Description Qualifications:Bachelor’s degree in Business, Marketing, Business, Information Technology, Computer Science, Software Engineering, Information Systems, or a related technical field.At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product support,...