elevate calls

PalmPay in the Philippines is seeking a Quality Assurance Specialist - Collections to monitor and evaluate the quality of collection agents' calls, ensuring adherence to company policies and standards. The role involves providing feedback, coaching, and daily QA reporting to improve performance.You should have 1+ year QA or collections experience, strong...

ClearSource BPO in Metro Manila is seeking a Training Specialist–Sales to develop and deliver product training, pricing, policies, and systems information for the Operations team. You will model, teach, and role-play the full sales call flow from opening to compliant wrap-up.You will assess knowledge with tests and mock calls, review recordings for...

SMDigital-PH is seeking a diligent Quality Assurance Specialist to support remote QA for our call center and BPO operations. You will monitor calls, emails, and chat interactions, evaluate performance against standards, and provide actionable feedback to teammates and team leads. Ideal candidates have 3+ years in QA, are detail-oriented, analytical, and able...

A staffing solutions provider is seeking a QA Team Lead in Pasay, Philippines. This role involves monitoring and evaluating the quality of customer interactions, documenting quality issues, and providing feedback to improve standards. The ideal candidate should have a minimum of 2 years of QA Team Lead experience and knowledge of international travel...

Teleperformance in Baguio City, Benguet is seeking a Quality Assurance Analyst to uphold top-tier service quality across call centre operations. The role involves evaluating interactions, providing feedback, and driving improvements to meet client standards.The successful candidate will combine analytical skills with strong communication to identify trends,...

IBEX Global Solutions (Philippines) Inc. in Davao City is seeking an Operations Manager to supervise day-to-day activities of the call center team, assign workloads, monitor attendance, and drive performance in line with client expectations.The role emphasizes leadership, training, and appraisal of team leads, along with data-driven performance analysis to...

A prominent IT Services company is seeking a Thai Quality Analyst in Taguig, Philippines, offering a competitive salary of Php 85,000 monthly. The role involves monitoring quality calls and performance metrics, identifying improvement areas, and preparing analytical reports. Candidates must be Thai nationals fluent in English, with at least one year of...

A prominent HR consultancy in Metro Manila seeks a Customer Experience Trainer - Senior Executive to design and implement training programs for call center staff. The ideal candidate will have 2-3 years of experience in training, a Bachelor’s degree, and strong communication skills. Responsibilities include assessing training effectiveness and...

Everise in the Philippines seeks a Quality Assurance - Specialist to monitor and coach call-center associates to meet client and company quality guidelines. You will audit transactions, provide feedback, and contribute to calibration sessions, driving continuous improvement across engagements.Strong communication, analytical skills, and attention to detail...

A large IT services company is seeking a quality assurance professional fluent in Bengali for an onsite role in Taguig, Philippines. Responsibilities include monitoring team performance, ensuring quality metrics, and participating in reviews and meetings. The ideal candidate has experience in quality assurance or customer service and can start immediately....

Ubiquity Global Services, Inc. is hiring a Quality Analyst responsible for assessing call center associates' performance. The role involves monitoring various communications to ensure high-quality service and conformity to company standards.The ideal candidate should possess at least one year of experience in Quality, strong English communication skills, and...

Ubiquity Global Services, Inc. is hiring a Quality Analyst to enhance customer experience by monitoring call center associates. Responsibilities include assessing quality, supporting training, and developing quality standards.This role requires excellent English communication and at least 1 year of quality experience. Candidates must be amenable to shifting...

Tasq Work is seeking an experienced QA Team Lead to strengthen quality standards and drive continuous improvement in our Manila operations. The role focuses on monitoring calls, ensuring adherence to quality standards, and guiding the team through feedback and education processes. Onsite position at MOA, Pasay, urgent opening for candidates with at least 2...

Ibex Global in Quezon City, Philippines is seeking an Operations Manager to lead team leaders and their representatives, ensuring service quality and client satisfaction while aligning with corporate policies. You will oversee day-to-day operations and drive KPI performance.The role requires a Bachelor's degree and at least 2 years in an operations/program...

TTEC is seeking a Customer Service Representative to work onsite in Bacolod. You’ll resolve escalated or complex calls, provide quick answers, and consult on products with compassion. You’ll make the difference between an average and exceptional customer experience, with emphasis on doing the right thing for each caller. In this role you’ll handle...

ClearSource BPO in Metro Manila is seeking a Training Specialist–Sales to develop and deliver product training, pricing, policies, and systems information for the Operations team. You will model, teach, and role-play the full sales call flow from opening to compliant wrap-up. You will assess knowledge with tests and mock calls, review recordings for...

A staffing solutions company in Taguig is seeking a Call Center Account/Process Trainer to lead training and development initiatives. Ideal candidates should have at least 4 years of BPO experience, including 2 years as a trainer, and possess excellent communication skills. Responsibilities include conducting training needs analysis, course design, and...

Asurion in Cebu City, Philippines is seeking a Supervisor, Call Center Operations to lead daily activities of our tech support team. You will coach Representatives, drive sales, and ensure service quality per client contracts, while resolving outages and improving metrics.Ideal candidates have 3+ years in supervision, 2+ years in sales, and a track record of...

MCI Careers is seeking Remote Call Center Representatives to manage inbound and outbound communications for various clients. Candidates must possess a high proficiency in English, previous call center experiences, and reside within 80km of the office in Tarlac City, Philippines. This role offers opportunities to support high-impact projects with industry...

Teleperformance Eastwood in Quezon City, Metro Manila is seeking an experienced Trainer for a full-time role to support pooling operations with high-quality training for new and existing staff. You will design, deliver and evaluate programmes to ensure staff deliver exceptional customer service across teams.The ideal candidate will have proven training...