customer service manager

COMPANY PROFILE: A trusted Information Technology company committed to delivering innovative, scalable, and reliable technology solutions that empower businesses to achieve sustainable growth and digital transformation. Our expertise spans software development, cloud services, and IT consulting, enabling organizations to enhance operational efficiency,...

Responsibilities:Lead and motivate a customer care team to achieve service standards and KPIs.Define clear goals and implement effective customer service strategies.Oversee customer support operations, including issue resolution and escalation.Develop initiatives to improve customer satisfaction, loyalty, and retention.Provide leadership, training, and...

About the Role We are seeking a hands-on Customer Service Lead / Manager to lead customer experience, team performance, and conversion outcomes. This role is responsible for building strong customer relationships, supporting representatives with customer interactions and case resolution, managing the customer pipeline, and ensuring every lead receives timely...

Hybrid work in Taguig. 3-5 years experience. Bachelor's degree required. Full-time position. Job Summary The position is responsible for all Demand Planning functions. The position is responsible for direct interface export and domestic customers supporting the Sales Team to ensure overall customer satisfaction. Overall coordination with Supply Chain,...

About this role:Wells Fargo is seeking a Customer Service Manager.In this role, you will:Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer serviceIdentify and recommend products for customer service and productivity...

Responsibilities: Lead and motivate a customer care team to achieve service standards and KPIs. Define clear goals and implement effective customer service strategies. Oversee customer support operations, including issue resolution and escalation. Develop initiatives to improve customer satisfaction, loyalty, and retention. Provide leadership, training, and...

Customer Services Manager Total Compensation including salary, bonus, commission & benefits: 3.4L - 4.7L per year This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You...

Qualifications Graduate of Business Administration, Communications, Management, or any related discipline With solid experience in the BPO sector, preferably handling a supervisory or leadership role Strong exposure to customer support operations and team supervision Excellent leadership, communication, and interpersonal abilities Experience in managing...

Customer Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge...

RSD Human Resource Management Consultancy On-site - Pasay 1-3 Yrs Exp Diploma Full-time Job Description The Assistant Manager / Team Leader – Insurance Claims is responsible for overseeing the daily operations of the claims team, ensuring accurate, timely, and efficient claims processing. This role involves supervising staff, monitoring performance,...

Golden Topper is an emerging real estate developer whose mission is to redefine city skylines across the Philippines and innovate the real estate landscape with world-class residences. Armed with extensive experience and leadership in residential development abroad, Golden Topper aims to bring sustainable development, high-value properties, and innovative...

Customer Services Manager This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including: Being responsible for managing...

Job Description: Customer Services Manager This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including: Being...

Customer Service Manager – Remote | Philippines We are looking for an experienced and customer-focused Customer Service Manager to handle inbound calls, provide accurate estimates, schedule service appointments, and coordinate jobs with technicians. The ideal candidate has excellent English communication skills, strong customer service abilities, and...

Job Description: Customer Services Manager This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including: Being...

On-site - Manila 1-3 Yrs Exp Bachelor Full-time Job Description Responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and...

On-site - Taguig | 3-5 Yrs Exp | Bachelor | Full-time Job Description We are looking for an experienced and customer-focused Customer Service Manager to lead our customer support operations. The ideal candidate is a strong communicator and problem-solver with a passion for delivering exceptional service and building lasting customer relationships. This role...

Description Respond to customer inquiries via phone, email, and chat in a professional manner. Resolve customer complaints and issues effectively and efficiently. Maintain a detailed understanding of company products and services to provide accurate information. Document interactions in the customer relationship management (CRM) system. Collaborate with...

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time Job Description Government Mandated Benefits Insurance Health & Wellness HMO Job Title: Client Services Manager (RPO) Location: BGC Arrangement/Shift: Full-Time/Onsite; 11 PM to 8 AM Key Responsibilities: Leadership & Strategy: Lead managers and teams; set direction and KPIs; drive performance; build...

Responsibilities Oversee the customer service team to ensure high-quality support. Develop and implement customer service policies and procedures. Monitor customer interactions and feedback for continuous improvement. Train and mentor staff to enhance skills and productivity. Manage escalated customer issues and resolve complaints effectively. Analyze...