customer service manager

COMPANY PROFILE: A trusted Information Technology company committed to delivering innovative, scalable, and reliable technology solutions that empower businesses to achieve sustainable growth and digital transformation. Our expertise spans software development, cloud services, and IT consulting, enabling organizations to enhance operational efficiency,...

Responsibilities:Lead and motivate a customer care team to achieve service standards and KPIs.Define clear goals and implement effective customer service strategies.Oversee customer support operations, including issue resolution and escalation.Develop initiatives to improve customer satisfaction, loyalty, and retention.Provide leadership, training, and...

Hybrid work in Taguig. 3-5 years experience. Bachelor's degree required. Full-time position. Job Summary The position is responsible for all Demand Planning functions. The position is responsible for direct interface export and domestic customers supporting the Sales Team to ensure overall customer satisfaction. Overall coordination with Supply Chain,...

Customer Services Manager This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including: Being responsible for managing...

Job Description: Customer Services Manager This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including: Being...

Customer Service Manager – Remote | Philippines We are looking for an experienced and customer-focused Customer Service Manager to handle inbound calls, provide accurate estimates, schedule service appointments, and coordinate jobs with technicians. The ideal candidate has excellent English communication skills, strong customer service abilities, and...

Job Description: Customer Services Manager This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including: Being...

On-site - Manila 1-3 Yrs Exp Bachelor Full-time Job Description Responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and...

On-site - Taguig | 3-5 Yrs Exp | Bachelor | Full-time Job Description We are looking for an experienced and customer-focused Customer Service Manager to lead our customer support operations. The ideal candidate is a strong communicator and problem-solver with a passion for delivering exceptional service and building lasting customer relationships. This role...

Description Respond to customer inquiries via phone, email, and chat in a professional manner. Resolve customer complaints and issues effectively and efficiently. Maintain a detailed understanding of company products and services to provide accurate information. Document interactions in the customer relationship management (CRM) system. Collaborate with...

Responsibilities: Lead and motivate a customer care team to achieve service standards and KPIs. Define clear goals and implement effective customer service strategies. Oversee customer support operations, including issue resolution and escalation. Develop initiatives to improve customer satisfaction, loyalty, and retention. Provide leadership, training, and...

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time Job Description Government Mandated Benefits Insurance Health & Wellness HMO Job Title: Client Services Manager (RPO) Location: BGC Arrangement/Shift: Full-Time/Onsite; 11 PM to 8 AM Key Responsibilities: Leadership & Strategy: Lead managers and teams; set direction and KPIs; drive performance; build...

Responsibilities Oversee the customer service team to ensure high-quality support. Develop and implement customer service policies and procedures. Monitor customer interactions and feedback for continuous improvement. Train and mentor staff to enhance skills and productivity. Manage escalated customer issues and resolve complaints effectively. Analyze...

Job DetailsLocation: Quezon CityWork Setup: On-siteEmployment Type: Full-timeJob SummaryWe are seeking an experienced Customer Service Manager to lead the customer service operations of a leading real estate company. The ideal candidate must have a solid background managing customer service or customer relationship management (CRM) teams within the real...

Description Lead the customer service team to ensure high-quality service delivery. Develop and implement customer service strategies to enhance customer satisfaction. Oversee account management and maintain strong relationships with key clients. Handle complex customer queries and resolve issues in a timely manner. Monitor team performance and provide...

Schedule: Full-time, aligned with Eastern Time business hours Compensation: C$42,000–C$48,000 annually, based on experience and qualifications The Opportunity We are recruiting for an established Canadian residential real estate services company that manages relationships between property owners, residents, internal teams, and external service partners. We...

OverviewOn-site - Pasay • 3-5 Yrs Exp • Bachelor • Full-timeA Customer Support Manager ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals.ResponsibilitiesUnderstand...

Lead the customer service function within a food establishment, ensuring seamless operations, positive guest experiences, and cohesive coordination between front‑of‑house and kitchen teams.Develop and uphold customer‑service standards, policies, and SOPs (e.g., handling feedback, complaints, service recovery).Oversee daily service operations, including...

ResponsibilitiesOversee the day-to-day operations of the Program’s Customer Service team.Ensure staffing requirements are met through effective recruitment, workforce planning, and retention strategies.Manage capacity planning and scheduling to ensure optimal resource allocation and service coverage.Handle executive escalations and provide timely...

Location:Manila, Philippines – On-siteEmployment Schedule:Five days per weekResponsibilities:Oversee the daily operation of the Customer Support department, including Tier 2 Support, Tier 3 Escalations, Team Leaders, and Floor Management.Ensure that all customer requests, support tickets, escalations, and operational tasks are properly managed, assigned,...