assistant manager wfm

Job Purpose Provide leadership and oversight of Workforce Management activities to ensure optimal staffing, productivity, service levels, and workforce efficiency. The role partners with Operations and other stakeholders to deliver data-driven workforce strategies and continuously improve WFM processes and performance.Workforce Management & Operations Lead...

DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.  ResponsibilitiesData Analysis and Reporting:   ...

Work Setup: Onsite (Cebu) Function: Work Force Management (WFM) Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 3 years of experience in contact center WFM, preferably in banking or financial services Responsibilities: Creates, maintains and updates the Capacity plan and ensures...

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup. Responsibilities Essential Duties & Responsibilities · Lead a team of WFM analysts. · Generate long-range and short-term forecasts at intervals, daily and weekly. · Create, update, and maintain staffing models & resource plans; publish weekly updates. · Create accurate...

Work Arrangement: Full Onsite (Makati) Qualifications:Graduate degreeMinimum of 5 years of experience in Workforce ManagementTeam ManagementCapacity PlanningSchedulingReal-time ManagementGood Knowledge of IEX and PulseProficiency with MS Office - Excel, Outlook & PowerpointAnalytical with experience identifying root cause of defects and removing...

TheWorkforce Management (WFM) Managerwill lead the Workforce Management function and ensure effective workforce planning, forecasting, scheduling, capacity planning, and staffing management to support contact center operations and achievement of client Service Level Agreements (SLAs). The role will work closely with client stakeholders and Operations...

Join our team as a WFM Manager and lead data-driven workforce strategies that improve service levels, staffing efficiency, productivity, and operational performance. In this role, you will combine proven workforce management practices with AI, automation, and advanced analytics to help shape the future of our contact centre operations. About the Role The WFM...

The Workforce Management (WFM) Manager will lead the Workforce Management function and ensure effective workforce planning, forecasting, scheduling, capacity planning, and staffing management to support contact center operations and achievement of client Service Level Agreements (SLAs). The role will work closely with client stakeholders and Operations...

POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.    We are seeking a seasoned Workforce Management (WFM) Manager to oversee...

**Job Purpose** Provide leadership and oversight of Workforce Management activities to ensure optimal staffing, productivity, service levels, and workforce efficiency. The role partners with Operations and other stakeholders to deliver data-driven workforce strategies and continuously improve WFM processes and performance. **Workforce Management &...

Strategic Forecasting & Planning:Develop accurate long-term and short-term forecasts for staffing requirements based on historical data, market trends, and business growth.Create comprehensive staffing schedules that meet service level agreements (SLAs) while balancing employee availability.Real-Time Operations:Monitor real-time performance metrics (e.g.,...

Strategic Forecasting & Planning: Develop accurate long-term and short-term forecasts for staffing requirements based on historical data, market trends, and business growth. Create comprehensive staffing schedules that meet service level agreements (SLAs) while balancing employee availability. Real-Time Operations: Monitor real-time performance metrics...

Position Summary:The Workforce Manager is responsible for overall management & direction of the workforce team. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.  Monitors service levels and directs real-time forecasting to meet service levels....

Job Overview We are looking for an experienced Business Intelligence Manager with strong Workforce Management (WFM) and business intelligence expertise to lead specialized BI initiatives, develop solutions for complex business requirements, and drive data-led operational improvements. The ideal candidate should have managerial experience in Business...

About the job WFM Assistant Manager - Pasay (hybrid)TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.ResponsibilitiesLead a team of WFM analysts.Generate long-range and short-term forecasts at intervals, daily and weekly.Create, update, and maintain staffing models & resource plans; publish weekly updates.Create accurate...

EY Philippines invites seasoned professionals to join EY GDS Philippines as Workforce Software Manager in People Consulting. You will lead engagements, guide delivery teams, and drive payroll technology solutions across global client environments.The ideal candidate has 12–16 years in Workforce Software, holds relevant certifications, and demonstrates...

The Workforce Management Forecaster is responsible for managing capacity planning and forecasting for assigned clients. They will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management information and make recommendations for staffing needs to support our client activities. Key...

We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. Serve as a subject matter expert on Capacity Planning, Forecasting,...

Atain is seeking a Workforce Manager in the Philippines to lead capacity planning, scheduling, and forecasting across the WFM lifecycle. The role requires coordinating with operations and multiple departments to meet KPIs and deliver precise MIS reporting.Candidates should be seasoned in WFM with strong Excel skills and the ability to interact with senior...

Basic Functions Monitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and...