assistant manager wfm

Job Purpose Provide leadership and oversight of Workforce Management activities to ensure optimal staffing, productivity, service levels, and workforce efficiency. The role partners with Operations and other stakeholders to deliver data-driven workforce strategies and continuously improve WFM processes and performance. Workforce Management & Operations ...

Job Purpose Provide leadership and oversight of Workforce Management activities to ensure optimal staffing, productivity, service levels, and workforce efficiency. The role partners with Operations and other stakeholders to deliver data-driven workforce strategies and continuously improve WFM processes and performance. Workforce Management & Operations ...

DescriptionMonitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses   Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of dataResponsibilities* Manage Daily, Weekly, and Monthly schedules * Work closely with operations in terms of Schedules...

Job Description:Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of dataResponsibilities* Manage Daily, Weekly, and Monthly schedules* Work closely with operations in terms of Schedules...

Job Purpose Provide leadership and oversight of Workforce Management activities to ensure optimal staffing, productivity, service levels, and workforce efficiency. The role partners with Operations and other stakeholders to deliver data-driven workforce strategies and continuously improve WFM processes and performance. Workforce Management & Operations Lead...

Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businessesPrepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of dataResponsibilitiesManage Daily, Weekly, and Monthly schedulesWork closely with operations in terms of Schedules and Leaves...

Provide leadership and oversight of Workforce Management activities to ensure optimal staffing, productivity, service levels, and workforce efficiency. The role partners with Operations and other stakeholders to deliver data-driven workforce strategies and continuously improve WFM processes and performance. Workforce Management & Operations Lead and oversee...

Description The WFM Assistant Manager is responsible for leading and managing day to day Workforce Management operations, including Real-Time Management, Forecasting, Scheduling, and Reporting. This role ensures that staffing, adherence, and service levels are optimized across supported business lines, maintaining operational efficiency and client...

The MIS Resource is responsible for managing and analyzing data related to call center operations. This role involves generating and maintaining reports, analyzing key performance metrics, and providing insights to improve operational efficiency. The ideal candidate will have a strong background in data analysis, a deep understanding of call center...

DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.  ResponsibilitiesData Analysis and Reporting:   ...

Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data Responsibilities * Manage Daily, Weekly, and Monthly schedules * Work closely with operations in terms of Schedules and...

Description The WFM Assistant Manager is responsible for leading and managing day-to-day Workforce Management operations, including Real-Time Management, Forecasting, Scheduling, and Reporting. This role ensures that staffing, adherence, and service levels are optimized across supported business lines, maintaining operational efficiency and client...

Description The WFM Assistant Manager is responsible for leading and managing day-to-day Workforce Management operations, including Real-Time Management, Forecasting, Scheduling, and Reporting. This role ensures that staffing, adherence, and service levels are optimized across supported business lines, maintaining operational efficiency and client...

ibex in Metro Manila is seeking an Assistant WFM Manager to lead a team of planners or a mix of planners and real‑time analysts across multiple sites. You will ensure the integrity of WFM processes, balance staffing with client needs, and collaborate with stakeholders to align staff plans and drive utilization.The role requires a Bachelor’s Degree,...

ibex in Metro Manila is seeking an Assistant WFM Manager to lead a team of planners or a mix of planners and real‑time analysts across multiple sites. You will ensure the integrity of WFM processes, balance staffing with client needs, and collaborate with stakeholders to align staff plans and drive utilization.The role requires a Bachelor’s Degree,...

ibex in Metro Manila is seeking an Assistant WFM Manager to lead a team of planners or a mix of planners and real‑time analysts across multiple sites. You will ensure the integrity of WFM processes, balance staffing with client needs, and collaborate with stakeholders to align staff plans and drive utilization. The role requires a Bachelor’s Degree,...

Responsibilities: • Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements. • Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce. • Collaborate with Operations...

About the job WFM Assistant Manager - Pasay (hybrid)TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.ResponsibilitiesLead a team of WFM analysts.Generate long-range and short-term forecasts at intervals, daily and weekly.Create, update, and maintain staffing models & resource plans; publish weekly updates.Create accurate...

Atain in Manila is seeking an experienced Workforce Management professional to lead capacity planning, scheduling, forecasting, real-time management and reporting for our accounts. The role requires coordination with operations and multiple departments. You will monitor KPIs daily, handle ad-hoc requests, discuss performance with stakeholders, and own MIS...

Moder is a technology-led services company helping financial organizations build faster, smarter, and more scalable operations. Founded in 2020, we support the mortgage, insurance, and banking industries through domain expertise, workflow best practices, advanced technology, and global talent. Our teams work across operations, automation, AI, customer...