Human Resources Supervisor

JOB SUMMARY The HR Supervisor – Labor Relations is responsible for overseeing employee and labor relations activities, ensuring compliance with Philippine labor laws, company policies, and regulatory requirements. The role focuses on managing employee grievances, disciplinary cases, workplace investigations, and labor-related concerns while promoting a fair, professional, and productive work environment. The HR Supervisor will work closely with the HR Manager, department heads, and Legal team to ensure proper implementation of employee relations policies, due process, and effective conflict resolution.

KEY RESPONSIBILITIES
1. Labor Relations & Employee Relations Management
• Oversee daily labor and employee relations activities to maintain a positive and compliant workplace.
• Handle employee grievances, workplace conflicts, disciplinary concerns, and employee complaints.
• Provide guidance to department heads and supervisors on employee relations matters and proper disciplinary procedures.
• Facilitate conflict resolution and mediation between employees and management.
• Develop and implement initiatives to strengthen employee engagement, workplace discipline, and employee relations. 2. Disciplinary Case Management & Administrative Hearings
• Manage employee disciplinary cases, including investigation, documentation, and resolution.
• Prepare and review Notices to Explain (NTE), Notices of Decision (NOD), incident reports, and other disciplinary documents.
• Conduct administrative hearings and fact-finding investigations while ensuring procedural fairness and due process.
• Coordinate with management and Legal representatives on sensitive or complex employee cases.
• Maintain accurate and confidential records of disciplinary actions, investigations, and case resolutions. 3. Labor Law Compliance & Regulatory Requirements
• Ensure compliance with Philippine labor laws, DOLE regulations, and applicable employment standards.
• Monitor updates to labor legislation and recommend necessary revisions to HR policies and procedures.
• Assist in handling DOLE inspections, labor complaints, and employment-related regulatory matters.
• Coordinate with the Legal team on labor disputes, employee complaints, and mandatory conciliation proceedings.
• Ensure proper implementation of company policies concerning attendance, employee conduct, disciplinary actions, and termination procedures. 4. HR Policies & Employee Discipline
• Develop, review, and recommend improvements to employee relations policies, the Code of Conduct, and disciplinary procedures.
• Ensure consistent and fair implementation of company rules and regulations across departments.
• Conduct employee orientations and policy briefings to promote awareness of workplace standards.
• Advise department managers on appropriate corrective actions and performance-related disciplinary concerns.
• Monitor recurring employee relations issues and recommend preventive measures. 5. Employee Engagement & Workplace Relations
• Support employee engagement programs that promote positive relationships between employees and management.
• Identify workplace concerns that may affect employee morale, productivity, and retention.
• Conduct employee consultations, feedback sessions, and exit interviews when necessary.
• Recommend initiatives to improve communication, workplace harmony, and employee satisfaction. 6. HR Supervision, Documentation & Reporting
• Supervise HR staff assigned to employee and labor relations functions.
• Monitor the timely handling and resolution of employee relations cases.
• Maintain organized and confidential records of employee complaints, disciplinary cases, and labor-related documentation.
• Prepare regular employee relations reports, disciplinary case summaries, and compliance updates for management.
• Analyze employee relations trends and recommend corrective and preventive actions. QUALIFICATIONS & REQUIREMENTS
• Bachelor's degree in Human Resources Management, Psychology, Business Administration, Legal Management, or a related field.
• At least 3–5 years of relevant HR experience, with strong exposure to labor relations, employee relations, and disciplinary case management.
• Minimum of 1–2 years in a supervisory or team leadership role is preferred.
• Strong working knowledge of the Philippine Labor Code, DOLE regulations, and statutory employment requirements.
• Proven experience handling employee grievances, administrative hearings, disciplinary investigations, and termination procedures.
• Experience preparing NTEs, NODs, investigation reports, and other employee relations documentation.
• Familiarity with labor dispute resolution, DOLE proceedings, and employee grievance management.
• Strong communication, negotiation, conflict resolution, and decision-making skills.
• Ability to handle confidential and sensitive employee matters with professionalism, fairness, and discretion.
• Strong organizational skills and attention to detail, with the ability to manage multiple employee relations cases simultaneously. PREFERRED QUALIFICATIONS
• Experience in gaming, entertainment, hospitality, BPO, or other fast-paced industries.
• Experience handling labor relations concerns in large-scale or multi-department organizations.
• Familiarity with DOLE inspections, SEnA proceedings, and labor dispute resolution.
• Experience developing employee handbooks, Codes of Conduct, and disciplinary policies.
• Background in managing complex employee relations cases, workplace investigations, and compliance audits.
• Knowledge of HRIS and employee case management systems.