WFM Analyst

DescriptionJoin our dynamic team as a WFM MIS Analyst at CallTek! This is a crucial role in the development, maintenance, and management of our Management Information Systems (MIS), focusing on workforce management analytics and reporting. This position is essential for providing insights that drive operational efficiency and enhance decision-making...

DescriptionJoin our dynamic team as a WFM MIS Analyst at CallTek! This is a crucial role in the development, maintenance, and management of our Management Information Systems (MIS), focusing on workforce management analytics and reporting. This position is essential for providing insights that drive operational efficiency and enhance decision-making...

DescriptionJoin our dynamic team as a WFM Scheduler/Planner at CallTek! In this integral role, you will be responsible for forecasting, scheduling, and ensuring optimal staffing levels across our operations to meet service level agreements and drive operational efficiency.Key Responsibilities:Analyze historical performance data and trends to create accurate...

DescriptionJoin our dynamic team as a WFM Scheduler/Planner at CallTek! In this integral role, you will be responsible for forecasting, scheduling, and ensuring optimal staffing levels across our operations to meet service level agreements and drive operational efficiency.Key Responsibilities:Analyze historical performance data and trends to create accurate...

CallTek is looking for a detail-oriented and analytical WFM Analyst to join our growing team. The WFM Analyst will be responsible for managing workforce management processes to ensure that we have the right number of people, with the right skills, in the right place, at the right time. This role involves analyzing data to optimize resource planning,...

Job SummaryThe WFM Supervisor is responsible for leading the WFM team (Schedulers, Real-Time Analysts, Reports Analyst and Forecasters) to optimize staffing levels and operational efficiency. You will oversee the end-to-end WFM process—from long-term forecasting to real-time execution—ensuring that client KPIs, such as Service Level (SL) and Abandonment...

Company DescriptionMedImpact International (MII) is the global services and delivery organization that supports MedImpact's international operations by offering scalable business, technology, and operational solutions. Through close collaboration with cross-functional teams across regions, MII drives efficiency, consistency, and sustainable growth. The...

Join our dynamic team as a WFM MIS Analyst at CallTek This is a crucial role in the development, maintenance, and management of our Management Information Systems (MIS), focusing on workforce management analytics and reporting. This position is essential for providing insights that drive operational efficiency and enhance decision-making processes.Key...

Join our dynamic team as a WFM MIS Analyst at CallTek This is a crucial role in the development, maintenance, and management of our Management Information Systems (MIS), focusing on workforce management analytics and reporting. This position is essential for providing insights that drive operational efficiency and enhance decision-making processes.Key...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...

TheWFM Manageris responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units.Key ResponsibilitiesDevelop and maintain accurate forecasting models based on historical data, business trends, and seasonal patterns.Oversee real-time...

Summary of This RoleThe WFM Business Intelligence Analyst will be the analytical engine driving optimal resource allocation and operational efficiency across the entire service ecosystem, encompassing both back office and contact center operations. This role is responsible for transforming complex workforce and operational data into actionable, insightful...

TASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related...