Customer Experience Team Lead, Supply Chain Management

2 days ago

Philippines MAERSK Full time $40,000 - $80,000 per year

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We are seeking a dynamic and experienced Customer Experience Team Lead to oversee a team supporting clients within our Supply Chain Management (SCM) portfolio. This role is pivotal in ensuring seamless end-to-end order execution across all transport modes—air, landside, and ocean—within both Maersk-managed (e.g., 4PL) and operated (e.g., 3PL & 2PL) logistics solutions.

The successful candidate will be responsible for driving long-term supply chain strategies, enhancing customer satisfaction, and leading a high-performing team in a fast-paced, matrixed environment.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

Customer Experience Leadership

  • Lead and develop a team of customer experience agents managing a diverse portfolio of SCM clients.
  • Ensure proactive customer support and effective issue resolution within the designated geography.
  • Foster strong customer relationships and promote team engagement.

Strategic Execution

  • Drive adoption of digital solutions across customer and CX teams.
  • Implement cost optimization strategies aligned with procurement logic, ensuring...

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