Digital Advisor

2 days ago

Quezon City, National Capital Region, Philippines Probe Group Full time $104,000 - $130,878 per year

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Job Description
Duties & Responsibilities

  • Receive emails and live chats through digital messaging
  • Provide accurate and timely responses to customer requests in a timely manner
  • Perform record searches based on customer requests in a timely manner, and within
  • stipulated time frames
  • Perform functions within stipulated Key Performance Indicators
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Route calls to the appropriate resource, when necessary
  • Document all information on customer interaction according to standard operating procedures
  • Always strive for great customer satisfaction and experience
  • Ensure that all emails and chats are handled professionally based on the Quality Guidelines
  • established by the Company and our Client
  • Ensure consistency of performance in handling of customer interactions
  • Participate in all internal and external mandated training and/or seminars or certifications
  • Maintain knowledge of functional areas and company policies and procedures
  • Provide feedback to management concerning possible problems or areas of improvement
  • Perform other duties as assigned by management

Minimum Qualifications

  • At least high school graduate or equivalent
  • Above average English communication skills
  • Must have at least 6 months of chat experience
  • Must be willing to work onsite in our office in Global One, Eastwood - no WFH Option
  • Must be willing to work on shifting schedules, holidays, and weekends -Critical working days
  • Must have solid customer service experience – preferably in a healthcare account
  • High level of attention to detail expected

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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
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