Digital Advisor

3 days ago

Quezon City, National Capital Region, Philippines Probe CX Full time
Duties & Responsibilities  
  • Receive emails and live chats through digital messaging 
  • Provide accurate and timely responses to customer requests in a timely manner  
  • Perform record searches based on customer requests in a timely manner, and within 
  • stipulated time frames  
  • Perform functions within stipulated Key Performance Indicators  
  • Manage and resolve customer complaints  
  • Identify and escalate priority issues  
  • Route calls to the appropriate resource, when necessary  
  • Document  all information on customer interaction according to standard operating procedures  
  • Always strive for great customer satisfaction and experience  
  • Ensure that all emails and chats are handled professionally based on the Quality Guidelines 
  • established by the Company and our Client  
  • Ensure consistency of performance in handling of customer interactions  
  • Participate in all internal and external mandated training and/or seminars or certifications 
  • Maintain knowledge of functional areas and company policies and procedures  
  • Provide feedback to management concerning possible problems or areas of improvement 
  • Perform other duties as assigned by management  
 
 Minimum Qualifications
  • At least high school graduate or equivalent 
  • Above average English communication skills 
  • Must have at least 6 months of chat experience 
  • Must be willing to work onsite in our office in Global One, Eastwood - no WFH Option 
  • Must be willing to work on shifting schedules, holidays, and weekends -Critical working days 
  • Must have solid customer service experience – preferably in a healthcare account 
  • High level of attention to detail expected

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