Team Leader
6 days ago
Total Agent(s) Needed: 1
Type of Account/Industry: Other
Target Start Date: ASAP
Workplace: Onsite
Schedule: Morning Shift - Time to be announced
Type of Employment: Full time (40 hours per week)
Perks of working at Telework PH:
Basic salary of up to 33K (depending on experience) + 2K allowance (non-negotiable)
Bonus and Incentives depending on Performance*
Government mandated benefits
OT Pay, Holiday Pay, 13th Month Pay, Night Differential Pay
Paid Leaves (VL and SL) every month which are convertible to cash, after 1 year of service if unused*
Life Accident Protection Plan under Sunlife with Tendopay, after 3 months of tenure*
HMO upon regularization*
Annual Salary Increase*
Responsibilities:
Implement and drive continuous improvement to Customer Relations Representative's training and onboarding.
Drive customer resolution turnaround times in the Customer Care Team, and ensure the requests are maintained to our company service standard timelines.
Resolve any assigned tickets over the phone and email.
Assist team members with all queries.
Work with the client to maintain adequate staffing levels for the Customer Care Team to effectively handle customer cases and resolve issues in a timely manner.
Improve the Customer Care Team responses through metric and KPI monitoring, coaching, and PIP's.
Create new and implement existing policies, and standard operating procedures (SOPs) for the Customer Care Team.
Track resolutions in a timely manner.
Collaborate closely with leadership to deliver actionable data insights, quality assurance trends, and customer feedback.
Help define and implement operational and customer relations representative team OKRs and KPIs for delivery of timely resolution to customer support services issues.
Be responsible for tracking team attendance."
Requirements:
5+ years of customer service related experience.
2+ years experience in supervising a team in a customer service-based business.
Excellent leadership skills that improve team focus, efficiency, and effectiveness.
Proven track record of implementing process improvements and standard operating procedures (SOPs).
Stellar communication skills, both verbal and written.
Experience with Salesforce or similar CRM.
Familiarity with selling through an ecommerce company such as eBay is a plus.
Process:
Apply to this job.
If qualified or shortlisted, you will receive an assessment link from the recruitment team
Initial Interview.
Final Interview
Job offer/Contract will be sent.
*Terms and conditions apply.
-
Team Leader
6 days ago
San Fernando, Central Luzon, Philippines Wishcraft Creative Affairs Team, Inc Full timeHIRING : TEAM LEADER FOR NORTH LUZONQualifications:- / f3male, preferred Pampanga resident-Not more than 4o y0-Flexible, confident and energetic-Accurate and operates with a high level of integrity-Ability to work well under pressure while working independently or as a team player-Can deal with all sorts of people-Can engage and carry a conversation and...
-
team leader
6 days ago
San Pedro, Calabarzon, Philippines JR PLASTIC Full time ₱900,000 - ₱1,200,000 per yearREQUIREMENTSCOLLEGE GRAD OR COLLEGE LEVELCOMPUTER LITERATEPHYSICALLY FITWITH AVAILABLE REQUIREMENTS (BIRTH CERT, MANDATORY BENEFITS, ETC.)WILLING TO WORK IN A MANUFACTURING SETTINGAbout the role JR PLASTIC' is seeking a dedicated Team Leader to join our dynamic team in our manufacturing facility located in San Pedro City, Laguna. As a Team Leader, you will...
-
Team Leader
2 weeks ago
San Fernando, Philippines MCI Full timeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Team Leader to contribute to delivering exceptional customer...
-
Team Leader
3 weeks ago
San Fernando, Philippines MCI Full timeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Team Leader to contribute to delivering exceptional customer...
-
Team Leader
2 weeks ago
San Fernando, Philippines Mass Markets Full timeOverview Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Team Leader to contribute to delivering exceptional customer experiences, driving sales growth, and achieving retention goals. If you are a motivated leader with a...
-
Housekeeping Team Leader
20 hours ago
San Fernando, Central Luzon, Philippines Staunch Workforce Corporation Full time ₱150,000 - ₱250,000 per yearPrior experience as a Team Leader within the housekeeping industryKnowledge of cleaning products and techniquesFlexibility and adaptability to changing situationsCommitment to cleanlinessPositive AttitudeCan start immediatelyJob Type: Full-timeWork Location: In person
-
Collections Team Leader
6 days ago
San Fernando, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per yearSutherland is seeking an organized and goal-oriented person to join us as a Collections Team Leader - Banking and Financial Account. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youManaging Team Performance:...
-
Team Leader
6 hours ago
San Fernando, Philippines MCI Full timeLOCATION San Fernando, PHJOB TYPE Full-TimePOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a...
-
Team Leader
1 week ago
San Fernando, Philippines Mass Markets Full timePosition Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Team Leader to contribute to delivering...
-
Software Team Lead
6 hours ago
San Fernando, Philippines Career Team Enterprises Full timeIt’s not just about the tech; it’s about the people! At Career TEAM we work to “accelerate the human condition.” Working on our state-of-the-edge portal Career EDGE, you will change lives and that’s just the beginning! You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be...