project manager

2 weeks ago


Baguio City, Cordillera, Philippines THOUGHT FOCUS TECHNOLOGIES Full time ₱1,500,000 - ₱2,500,000 per year

Lead, mentor, and manage a team of professionals supporting the NA region.


• Monitor daily operations and ensure timely delivery of client and internal deliverables.


• Provide hands-on support for escalated technical issues and act as a liaison with engineering or

product teams when necessary.


• Drive performance metrics (SLAs, KPIs) and ensure high-quality service delivery.


• Coordinate with global teams to ensure alignment across regions.


• Identify training needs and foster a culture of continuous learning and improvement.


• Manage scheduling, shift planning, and workforce capacity based on business demands.


• Contribute to process optimization and documentation of best practices.


• Assist in hiring, onboarding, and performance evaluations for the team.


  • Project Manager

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