department head

2 weeks ago

Mandaluyong City, National Capital Region, Philippines AB LEISURE EXPONENTS INC Full time ₱900,000 - ₱1,200,000 per year

AB LEISURE EXPONENT INC.

POSITION TITLE: MANDARIN VIP CS&C LEAD

JOB DESCRIPTION

*Lead the Mandarin VIP Customer Service team, ensuring all service KPIs are met or exceeded.

*Act as the main escalation point for high-impact or sensitive VIP customer issues.

*Monitor and analyze customer feedback and behaviors to identify improvement areas in service delivery.

*Work closely with Product, Marketing, *Risk, and Operations teams to resolve customer pain points and improve end-to-end VIP journey.

*Provide coaching, training, and performance feedback to team members.

*Build and maintain strong relationships with VIP clients to encourage loyalty and retention.

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