Clinical Support Representative

2 weeks ago

Iloilo City, Western Visayas, Philippines Carelon Global Solutions Full time ₱150,000 - ₱250,000 per year

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

Primary duties may include, but are not limited to:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
  • Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
  • For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱300,000 per year

    Job PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...

  • Customer Care Representatives

    2 weeks ago

    Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our dynamic team as Customer Care Representatives. This full-time role will be based in Iloilo City, Iloilo. As a Customer Care Representative, you will be the first point of contact for our clients, providing exceptional service and support to help build and maintain strong customer...

  • Customer Insurance Support Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines FTO Full time ₱200,000 - ₱400,000 per year

    Job PurposeCustomer Service Representatives are responsible for addressing a variety of customer concerns depending on their assigned account. These may include billing inquiries, collections assistance, product support, client inquiries, and other inbound interactions. They serve as the primary point of contact between the company and its customers,...

  • Customer Insurance Support Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱250,000 - ₱500,000 per year

    JOB PURPOSECustomer Service Representatives are responsible for addressing a variety of customer concerns depending on their assigned account. These may include billing inquiries, collections assistance, product support, client inquiries, and other inbound interactions. They serve as the primary point of contact between the company and its customers,...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per year

    SPECIFIC DUTIES AND RESPONSIBILITIES The following are the specific duties and responsibilities of the Customer Service Representative. Answering calls and responding to customer complaints. Accessing customer accounts and policy schedules. Providing customers with detailed information about policies and products. Recommending available products. Adhere...

  • Customer Service Representatives

    1 week ago

    Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full time

    We areseeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (Retail Account) in our Iloilo City office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, handling various non-voice account-related inquiries and tasks.What...

  • Nurse

    2 weeks ago

    Iloilo City, Western Visayas, Philippines The Medical City Full time ₱250,000 - ₱500,000 per year

    We Are Hiring: Clinic NurseThe Medical City Iloilo is looking for aClinic Nursewho is committed to delivering excellent, patient-centered care and upholding the highest standards of clinical practice. This role offers the opportunity to work in a supportive and professional environment that values continuous learning and compassion in...

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱200,000 - ₱400,000 per year

    About the role We are seeking a passionate and customer-focused Customer Service Representative to join our dynamic team at Caring-One Iloilo Call Center Services. This full-time role is based in Iloilo, Western Visayas and involves providing exceptional customer service and support to our valued clients.What you'll be doingHandling inbound and outbound...

  • Seasonal Customer Service Representative

    1 week ago

    Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱180,000 - ₱360,000 per year

    SPECIFIC DUTIES AND RESPONSIBILITIESThe following are the specific duties and responsibilities of the Customer Service Representative(Voice).Back order InquiriesBilling Questions and IssueCancellation of ordersReferring to the manufacturerFollowing up on orders or concernsProduct InquiriesReturn and exchange questions and processesReturn requests for faulty...

  • Medical Coordinator

    2 weeks ago

    Iloilo City, Western Visayas, Philippines N&P Health Group Corp. Full time ₱250,000 - ₱350,000 per year

    Job Opening: Medical Coordinator (Mandurriao, Iloilo or Jaro, Iloilo Branch)N&P Health Group Corp.At N&P Health Group, we believe that great healthcare starts with great systems — and the people behind them. As we expand our operations in Iloilo, we're looking for a Medical Coordinator who is organized, compassionate, and committed to creating a seamless...