Billing and Contracts Analyst

The Finance Analyst will be responsible for the end-to-end execution of the BAU Billing processes on behalf of UK&I Insurance. The role requires strong communication skills, attention to detail and the ability to review data in many different formats. Effective time management and the ability to adapt and execute new processes and look at the problem from a new angle is necessary.  You will play a critical part in analysing and documenting existing processes, in order to identify make recommendations for process improvements that enhance efficiency. This will also require you to analyse reports and look for variances, investigating missed revenue opportunities. You will work closely with both Sales and our Customers to resolve billing issues.  Proficiency in Microsoft Office is essential; familiarity with Salesforce or CRM systems is beneficial but not required, as training will be provided on all systems used. Someone who is confident and able to build rapport quickly with internal and external Customers would be an advantage.

Accountabilities:

• Maintain tracker documents and uploading projects to a CRM tool;

• Review contracts to ensure the products and fees match when billing begins;

• Review contracts to check for any special terms associated with billing;

• Submit billing templates;

• Audit billing entries uploaded by colleagues;

• Update expiring pricing in billing system;

• Review monthly billing expiry reports against contract to check for fees increases and further renewal period;

• Midterm contract amendments – billing adjustments;

• Billing corrections/amendments;

• Requesting Credits where required;

• Billing termination; 

• Contract termination when Customer deactivated;

• Review royalty and commission statements and agree amounts for invoicing;

• Calls with third party data suppliers to discuss their statements and any queries;

• Create and share reports for third party payments to relevant stakeholders;

• Request customers be added/removed from report based billing;

• Review Customer's declared volume-based billing and submit report for invoicing;

• Managing billing admin queries and re-routing to the relevant team;

• Responding to queries from colleagues, in particular account managers on a daily basis;

• If contract changes are required for billing purposes, ask account managers to submit a request for amendment;

• Monthly meetings with finance colleagues and completion of end of month documentation to be used by Finance team for accruals and adjustments;

• Monthly meetings with accounts receivable (collections) colleagues;

• Completion of documentation to create charge and tax codes for new products;

• Delivering training to colleagues and internal team members;

• Assisting colleagues with operational issues around contract clauses relating to invoicing frequency and billing methods;

• Involvement in wider business initiatives such as OKR groups to assist with process improvement and specific improvement targets within a specified time period;

• Involvement in Company wide dunning process and working with colleagues as part of the collections process to ensure understanding of accounts and credit/collections issues;

• Tracking of Customer queries to enable process improvement based on real scenarios and to provide a baseline for improvement;

• Reviewing deal proposal documentation (pricing proposal) to improve operational viability of new Customer deals;

• Tracking discounts on pricing against list price to provide insight on product profitability;

• Credits re-claim from third party Data Partners;

Qualifications:

• Bachelor's Degree holder

• Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels;

• Proven ability to manage multiple streams of work and influence cross-functional teams;

• Self-motivated with strong time management and organisational skills

• Strong analytical and problem solving skills;

• Experience of reviewing and interpreting contracts;

• Experience of calculating annual and monthly fees and documenting on templates;

• Problem solver with an ability to "think outside the box" to find solutions;

• Excellent customer service skills, both with colleagues and Customers;

• Ability to multitask, with a strong attention to detail;

• Experience with Excel, Word, Outlook and other Microsoft Office tools;

• Prior experience in a Finance or Analytical role;

• Experience with finance systems would be an advantage;

• Knowledge of the insurance industry and/or data business would be an advantage, but not essential.

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