Technology Implementations Specialist

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE

The Technical Implementations Specialist brings solutions to life. You'll configure, deploy, and maintain client and internal platforms using no-code and low-code tools and integration tools, working closely with the Solutions Architect and Engineering teams to ensure seamless adoption and lasting success.

This is a hands-on technical role, ideal for someone who loves solving problems, testing builds, and improving systems that serve real users. You'll also help document deployments and provide ongoing support and optimization.

WHY DO WE WANT YOU

We're looking for a technical builder who gets excited about platforms, automations, and creating seamless experiences, building solutions and simplifying complex workflows. You're detail-oriented and love jumping into tools, figuring things out, and turning ideas into functional workflows.

WHAT WILL YOU DO

• Configuration & Deployment
  • Configure and deploy internal and client platforms like Zendesk, Gorgias, Salesforce, Kodif, and PixieBrix
  • Build workflows, automations, and integrations using native tools and no-code/low-code platforms
  • Translate business requirements and process maps into system configurations
  • Incorporate AI-enabled tools and workflows to enhance automation, decision-making, and customer experiences
    
    
• Testing & Troubleshooting
  • Prototype internal and client-facing use cases, escalating to Engineering for custom builds
  • Support QA testing during launch and after deployment
  • Analyze platform performance and user feedback to suggest and implement approved improvements
  • Evaluate AI models and automation performance, identifying opportunities for refinement or retraining
    
    
• Documentation & Support
  • Create and maintain admin guides, help articles, and technical documentation for clients and internal teams based on your designs
  • Intake and resolve tickets for updates, fixes, and iterative improvements
  • Maintain up-to-date certifications and skills across key platforms

WHAT WE'LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us #beboldr
• A hands-on problem solver who thrives in platforms and systems
• Passionate about translating business needs into clean, efficient tech setups
• Excited to explore how AI and automation can reshape workflows and experiences

YOU HAVE…

• A Bachelor's Degree in a relevant field or equivalent experience.
• 2+ years of experience in implementations, project management, or technology / AI solution deployment.
• Hands-on experience with low-code platforms and automation tools (e.g., Forethought, Kodif, Zapier, PixieBrix)
• Experience working with APIs and performing system-level integrations (no full-stack dev required)
• Experience configuring and managing automation and CRM, tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix, Zendesk AI, etc).
• Strong documentation and communication skills, with an ability to convey complex concepts clearly to colleagues.
• Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
• Certifications in supported platforms or project management frameworks like PMP is a plus.