Onboarding & Implementation Specialist

6 days ago

Philippines Hireframe Full time $30,000 - $60,000 per year

In the Home Construction Technology industry, we are transforming how builders manage residential construction projects—helping them stay on schedule, on budget, and deliver high-quality homes faster. Our AI-powered project management platform streamlines operations for builders and remodelers across the $1 trillion U.S. residential construction industry.

As an Onboarding & Implementation Specialist, you will play a key role in preparing, cleaning, and transforming customer data for seamless onboarding into our platform. This role requires technical proficiency in data handling, exceptional attention to detail, and a proactive mindset. You will collaborate closely with onboarding, product, and support teams to ensure data accuracy and a smooth customer setup experience.

Duties and Responsibilities

  • Review, clean, and organize customer data (Excel, Google Sheets, CSVs) to ensure accuracy, completeness, and consistency.
  • Format and transform data for import into the platform using advanced spreadsheet functions such as VLOOKUP, INDEX MATCH, pivot tables, and complex formulas.
  • Leverage AI tools (e.g., ChatGPT or similar) to assist in data validation and transformation when data is received in unstructured formats.
  • Identify missing or inconsistent information and collaborate with internal teams or customers to resolve issues before system upload.
  • Develop and maintain Google Apps Scripts or macros to automate repetitive processes and improve efficiency.
  • Assist in setting up accounts, maintaining internal records, and ensuring ongoing data accuracy.
  • Pull, prepare, and analyze data for customer kickoff and reporting calls.
  • Contribute to continuous process improvements for data onboarding and implementation workflows.
  • Support internal and external teams by building presentation decks or data summaries as needed.
Requirements
  • Advanced proficiency in Excel and Google Sheets, including VLOOKUP, pivot tables, INDEX MATCH, and other complex formulas.
  • Proven experience in data cleaning, formatting, and preparation for system import or integration.
  • Strong attention to detail with the ability to identify data discrepancies and maintain accuracy under tight deadlines.
  • Familiarity with AI productivity tools (e.g., OpenAI, Claude, or similar) for data manipulation, analysis, or automation.
  • Excellent problem-solving skills and ability to manage multiple data-related tasks simultaneously.
  • Strong written and verbal communication skills to coordinate with cross-functional teams and clients.
  • Experience handling large datasets and performing data validation.
  • Bonus: Experience with Google Apps Script, macros, or workflow automation tools such as Zapier or Make.
Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

  • Permanent remote work flexibility
  • Paid Time Off
  • Health Maintenance Organization (HMO) coverage
  • Annual performance bonuses
  • Dedicated coaches offer an extra channel of support and skill-building
  • Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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