RCM Trainer

6 days ago

Quezon City, National Capital Region, Philippines UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

  • Training Delivery- facilitate training courses based on developed curriculum. Conducting training for new hire and existing collectors by engaging in new hire training, upskilling, refresher training, orientations etc.
  • Training delivery across enterprise – India , PHL, PR, US employees
  • Learner Performance Management- manage classroom performance and behavior in coordination with learner's leader
  • Learner Support- Pre and Post Training support as required to support training prerequisites and on the job training/support follow-up post training
  • Training Content Contribution- contribute to curriculum development and process updates related to developed curriculum
  • Deliver training using multiple mediums – classroom, webinar, blended learning approaches
  • Create, track and maintain batch performance related reports and database
  • BQ performance management
  • Process related calibration with QA, Ops and other required team

  • Coaching and mentoring new learners

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Detailed Responsibilities:

  • Training Delivery – 60-70%25
  • Conduct training for newly hired operational team members on core systems, processes, and applications
  • Provide training on culture and values aligned with Our United Culture
  • Deliver continuing education, up skill, and performance improvement training as necessary
  • Training Preparation, Development, and Follow Up – 20-30%25
  • Participate in the instructional design and development process as necessary for large scale curriculum design projects
  • Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
  • May enroll and grant credit in Learning Management System for courses administered
  • Maintain expertise as needed in functional areas supported
  • Plan, prepare and teach back new material prior to class start (side by sides, self-study, and live practice)
  • Conduct applicable training survey log in labs and applicable deliverable per batch management
  • Provide on the OJT/Ramp support follow-up post training

Other Duties as Assigned - 5-10%25

Required Qualifications:

  • College Graduate
  • Work experience 3+ years in hospital billing- AR (follow-ups/denials)
  • Limited work experience
  • Experience in training in classroom, webinar and blended learning environments
  • Proven excellent time management and prioritization skills 
  • Proven excellent communication- verbal and written skills
  • Solid interpersonal skills
  • Virtual Training Platform (WebEx, Teams, Zoom,…)
  • RTO- 100%25
  • Shift- evening/night 

Preferred  Qualifications:

  • 2+ years of experience delivering training in a business operation, corporate, or production driven environment
  • 2+ years years of experience in healthcare revenue cycle management services 
  • Experience utilizing adult learning principles to deliver training in a corporate environment
  • Acute specialty, MS04, Invision, eFR, Appeal writing 
  • Agility in adapting to adult learning styles and interactive delivery methods

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.

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