Customer Service

2 weeks ago

Cebu City, Central Visayas, Philippines Open Look Business Solutions Inc Full time

Position Overview:
We are looking for a highly motivated and experienced Customer Service Representative with expertise in one or more areas: Appointment Setting, Lead Generation, Retention, B2B Calls, and Cold Calling. The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional customer interactions.

Key Responsibilities:

  • Appointment Setting: Schedule meetings or appointments with potential clients or customers by effectively communicating value propositions and understanding their needs.
  • Lead Generation: Identify and qualify potential leads through research, cold outreach, and strategic engagement to build a robust pipeline.
  • Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates.
  • B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships.
  • Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest.
  • Build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience.
  • Provide accurate information about products, services, pricing, and policies to assist with inquiries and decision-making.
  • Utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records.
  • Collaborate with sales, marketing, and other departments to address client needs and optimize customer engagement strategies.
  • Stay updated on industry trends, product knowledge, and best practices in customer service and sales.
  • Meet or exceed performance metrics, such as appointment conversion rates, lead quality, customer retention, and call targets.

Qualifications:

  • Proven experience in one or more of the following: Appointment Setting, Lead Generation, Retention, B2B Calls, or Cold Calling.
  • Excellent verbal and written communication skills with a persuasive and professional demeanor.
  • Strong interpersonal skills with the ability to build rapport quickly and handle objections effectively.
  • Familiarity with CRM software and call management systems is preferred.
  • Goal-oriented mindset with the ability to work independently and as part of a team.
  • Exceptional problem-solving skills and a proactive attitude towards challenges.
  • Flexibility to adapt to varying customer needs and market dynamics.

WFH set up on US hours

Work directly with the client

20% Night Premium

HMO Coverage

Statutory Employee Benefits

Leave Accrual Benefits

  • Customer Service

    5 days ago

    Cebu City, Central Visayas, Philippines XMC INC. Full time

    Company DescriptionXMC Inc. is a Business Process Outsourcing agency dedicated to delivering vital services with a focus on customer service accessibility. The company places a strong emphasis on efficiency and customer satisfaction, striving to meet the evolving needs of its clients. XMC Inc. is committed to fostering a positive and dynamic work environment...

  • service crew

    1 week ago

    Cebu City, Central Visayas, Philippines Topserve Service Solutions, Inc. Full time

    Job DescriptionPosted on12 January 2026Greet customers and take their orders accuratelyCommunicate customers' orders to the kitchen staff promptlyPrepare food items as per the recipes and instructions providedEnsure the food is presented in an appealing mannerHandle cash register and process payments, including cash, credit card, and debit card...

  • Customer Service

    2 hours ago

    Cebu City, Central Visayas, Philippines A&J AUSTRALIA Full time

    About us:We design, manufactures, market rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 30 years, we supplied high quality, satisfaction goods and services across Australia as well as supporting...

  • Customer Service

    5 days ago

    Cebu City, Central Visayas, Philippines Open Look Business Solutions Inc Full time

    Position Overview:We are looking for a highly motivated and experienced Customer Service Representative with expertise in one or more areas: Appointment Setting, Lead Generation, Retention, B2B Calls, and Cold Calling. The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional...

  • Customer Service

    1 week ago

    Cebu City, Central Visayas, Philippines Open Look Business Solutions Full time

    Position Overview:We are looking for a highly motivated and experiencedCustomer Service Representativewith expertise in one or more areas:Appointment Setting, Lead Generation, Retention, B2B Calls, and Cold Calling.The ideal candidate is an excellent communicator, adept at building relationships, and skilled in driving results through exceptional customer...

  • Customer Service

    5 days ago

    Cebu City, Central Visayas, Philippines Open Look Business Solutions Full time

    Hiring: Customer Service (High Level)Location: REMOTE-WFH Cebu City, Cebu, PhilippinesSchedule: Full-time, Amenable to work in US-Time zonesStart Date: ImmediateCompensation: Starting at 50,000 Basic PayWhy Join us?-100% Work-from-Home Setup-Employment Regularization After 6 Months-PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth)-13th Month...

  • Service Crew

    2 weeks ago

    Cebu City, Central Visayas, Philippines Save Plus Labor Service Cooperative Full time

    responsible for ensuring a positive dining experience for customers. Their duties blend customer service, food handling, and general restaurant maintenanceQUALIFICATION- with pleasing personalityJob Types: Full-time, PermanentPay: Php14, Php14,500.00 per monthBenefits:Health insuranceLife insurancePaid trainingWork Location: In person

  • Customer Service

    2 weeks ago

    Cebu City, Central Visayas, Philippines Open Look Business Solutions Inc Full time

    Hiring: Customer Service (High Level)Location: REMOTE-WFH Cebu City, Cebu, PhilippinesSchedule: Full-time, Amenable to work in US-Time zonesStart Date: ImmediateCompensation: Starting at 50,000 Basic PayWhy Join us?-100% Work-from-Home Setup-Employment Regularization After 6 Months-PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth)-13th Month...

  • Customer Service

    2 weeks ago

    Cebu City, Central Visayas, Philippines Open Look Business Solutions Full time

    Hiring: Customer Service (High Level)Location: REMOTE-WFH Cebu City, Cebu, PhilippinesSchedule: Full-time, Amenable to work in US-Time zonesStart Date:ImmediateCompensation: Starting at 50,000 Basic PayWhy Join us?100% Work-from-Home SetupEmployment Regularization After 6 MonthsPH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth)13th Month PayHMO Life...

  • Customer Sales Associate

    5 days ago

    Cebu City, Central Visayas, Philippines Helpro Service Cooperative Full time

    Qualifications:At least high school graduateWith sales experience (at Furniture / Home Decorations is a Plus)With pleasing personalityWith customer-friendly approachJob Description:Greet customers warmly and determine their needs.Provide knowledgeable assistance and guidance on products.Meet or exceed individual and store sales goals.Process transactions...