Customer Service

5 days ago

Cebu City, Central Visayas, Philippines XMC INC. Full time

Company Description

XMC Inc. is a Business Process Outsourcing agency dedicated to delivering vital services with a focus on customer service accessibility. The company places a strong emphasis on efficiency and customer satisfaction, striving to meet the evolving needs of its clients. XMC Inc. is committed to fostering a positive and dynamic work environment for its employees.

Role Description

This is a full-time, on-site Customer Service role based in Cebu. The Customer Service Representative will handle customer inquiries, resolve issues, and provide exceptional support to ensure satisfaction. Day-to-day tasks include responding to calls and emails, assisting with troubleshooting, updating customer records, and escalating complex issues as needed while maintaining a professional and customer-oriented communication style.

Qualifications

  • Strong communication and interpersonal skills, including the ability to engage effectively with customers
  • Problem-solving and conflict resolution abilities to handle customer concerns
  • Proficiency in using customer relationship management (CRM) software and other relevant tools
  • Basic computer and data entry skills with attention to detail
  • Capability to work efficiently in a fast-paced, high-volume environment
  • Fluency in English and excellent written and verbal communication
  • Previous customer service experience is preferred but not required
  • High school diploma or equivalent; additional certifications in customer service are an advantage

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