Team Leader

3 days ago

San Fernando, Ilocos, Philippines TaskUs Full time ₱250,000 - ₱500,000 per year

This role involves managing daily operations, ensuring compliance with guidelines, and maintaining high-quality moderation standards. The Team Leader supports the team's performance, provides training, and acts as the link between the team and management.

Team Management:

• Lead and supervise the content moderation team.

• Monitor performance and ensure quality standards.

• Manage team schedules.

• Minimum 1-2 years of team leadership or supervisory experience is required.

Policy Enforcement:

• Stay updated on content policies and inform the team.

• Handle escalated content issues and make decisions on complex cases.

• Work with the policy team on updates and changes.

Reporting and Analysis:

• Prepare reports on team performance and metrics.

• Analyze content trends and suggest improvements.

Communication:

• Act as the main contact between the team and management.

• Clearly communicate updates and expectations.

Process Improvement:

• Identify and implement improvements in moderation processes.

• Collaborate with other departments on tools and technology enhancements.

Relocation to La Union is mandatory for this role.

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