Onboarding Associate

1 day ago

Ayala Alabang, National Capital Region, Philippines ServiceFirstCX Full time ₱15,000 - ₱20,000 per year

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

We are looking for an Onboarding Associate who will be responsible in welcoming newly hired employees and executing engagement plans throughout the onboarding journey, managing the end-to-end onboarding process and ensuring a great experience for new employees and a smooth start into their roles.

Key Responsibilities:

  • Facilitate New Hire Orientation

  • To welcome new hires during orientation

  • To conduct a new hire survey every after orientation

  • Introduce support new hires to their respective department heads

  • To send an email communication for new hires both support and operations

  • Assist new hires for any log-in credentials concerns/issues that may arise during their training

  • Gathering and filing all paperwork's but not limited to pre-employment requirements, contracts and non-disclosure agreements

  • Validates and all new hires documents before the start date and ensure all information's being updated

  • Ensure complete submission of requirements both critical and non-critical before the given deadline

  • Maintain communication to ensure that the needs of new hires are complete and available during their first day

  • Enrollment of new hires to HMO and payroll account and to update their records in SSS.PHIC and PAGIBIG

  • Managing inventory of Compensation and Benefits supplies

  • To provide support to Compensation and Benefits/Payroll Team regarding employee status and update

  • Prepares various reports as required but not limited to status and accomplishment reports

  • To process billing for PEME and Background Check

  • Perform all other duties and task assigned

Qualifications:

  • Graduate of any business-related program

  • With six (6) months to one (1) year experience as HR or Onboarding Associate or any related role

  • Ability to work with confidential information

  • Excellent verbal and written communication skills.

  • Proficient in MS Office

Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Work Location: In person

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