Process Trainer

4 hours ago

Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time

Process Trainer – Corporate Travel Account

We're looking for an experienced
Process Trainer
to join our Corporate Travel team. If you have a passion for training, strong knowledge of GDS systems, and proven expertise in corporate travel processes, we'd love to meet you.

Job Description:

  • Lead training for
    international ticketing, group bookings, and email support processes
    .
  • Act as a
    Subject Matter Expert (SME)
    in ticketing to design and deliver effective training programs.
  • Conduct
    onboarding and upskilling sessions
    for L2 – Complex itinerary trained resources.
  • Collaborate with
    operations and quality teams
    to identify training needs and close skill gaps.
  • Develop and maintain
    training materials, SOPs, and process documentation
    .
  • Monitor training effectiveness through
    assessments, feedback, and performance tracking
    .
  • Facilitate
    refresher courses and process updates
    in alignment with client and business requirements.

Qualifications:

  • 2–3 years of experience
    in Corporate Travel training.
  • Hands-on experience in at least one
    GDS system
    (Amadeus, Sabre, etc.).
  • Strong facilitation and presentation skills; confident in leading both
    virtual and in-person sessions
    .
  • Excellent command of spoken and written English.
  • Skilled in creating
    training decks, manuals, and performance reports
    using Excel and presentation tools.
  • Strong analytical skills to assess training impact and identify improvement areas.
  • Ability to manage conflicts and provide constructive feedback to learners.

Work Setup: Fully onsite

Work Schedule: Night shifting

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