Cashier Supervisor

2 weeks ago

Iriga City, Philippines LCC Group of Companies - Elite Best Choice Cuisine Inc. Full time ₱70,000 - ₱120,000 per year

Location: [Lopez, Quezon]

Reports To: [Area Cashier Supervisor/Branch Manager]

Job Summary: The Cashier Supervisor is responsible for overseeing the cashier team and ensuring the smooth operation of the checkout process. This role includes managing daily cashier activities, providing excellent customer service, resolving issues, and maintaining accurate financial transactions. The Cashier Supervisor also assists in training new cashiers, managing cash handling procedures, and ensuring compliance with company policies and procedures.

Key Responsibilities:

  • Team Management:
  • Supervise and lead a team of cashiers, including scheduling shifts, assigning tasks, and conducting performance evaluations.
  • Train new cashiers on checkout procedures, customer service, and company policies.
  • Address and resolve any team or performance issues promptly and effectively.
  • Transaction Oversight:
  • Oversee the daily operations of the checkout area to ensure accurate and efficient processing of transactions.
  • Monitor cashiers to ensure proper cash handling procedures and compliance with company policies.
  • Assist with cash register operations and handle complex transactions or customer issues as needed.
  • Customer Service:
  • Ensure high standards of customer service are maintained at all times.
  • Resolve customer complaints and issues in a professional and efficient manner.
  • Provide guidance and support to cashiers in handling difficult customer situations.
  • Cash Handling and Reconciliation:
  • Manage cash drawers, ensuring accuracy in cash handling and record-keeping.
  • Conduct regular cash audits and reconcile discrepancies.
  • Prepare and submit cash reports to management, including end-of-day summaries and transaction reports.
  • Compliance and Security:
  • Ensure adherence to all company policies and procedures related to cash handling, security, and customer service.
  • Monitor the checkout area for potential security issues or breaches.
  • Implement and enforce safety procedures to maintain a secure work environment.
  • Administrative Duties:
  • Maintain accurate records of cashier performance, attendance, and transactions.
  • Assist in the preparation of schedules, reports, and other administrative tasks as needed.
  • Coordinate with the store manager to implement promotions and special events.
  • Process Improvement:
  • Identify opportunities for improving the efficiency and effectiveness of the checkout process.
  • Recommend and implement changes to enhance customer service and operational procedures.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Employee discount
  • Health insurance
  • Paid training

Work Location: In person

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