HR Support II

2 weeks ago

Taguig, National Capital Region, Philippines Medtronic International Ltd Full time $40,000 - $60,000 per year

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

At our AskHR Department in Medtronic, we focus on providing employees with a single point of contact for all their HR questions and we support HR in the execution of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms.

AskHR HR Employee Support Representatives are directly involved in providing customers with accurate, consistent, and timely responses to their questions and issues regarding HR policy, transactional and technology needs in an always evolving working environment.

For this role, you are required to work from Manila office 2 days a week, the rest is work from home. Medtronic does not cover the cost of relocation to Manila, Philippines.

Responsibilities may include the following and other duties may be assigned:

  • You will be responsible for performing administration processing of transactions, data input and verification of required documentation, identifying, navigating, researching and troubleshooting HR transactional processes related to employee life cycle processes.
  • Perform daily operations whilst adhering precisely to the defined Work instructions & FAQs for your ELC Team providing answers to customers on a range of topics from HR policies, Payroll, Benefits and many more
  • Flag problems and work on A3s as per the DMAIC model
  • Actively participate in daily meetings
  • Support customers on email, phone & live chat
  • Build connections with HR Centers of Expertise and get involved with HR projects as they arise and build your own career.
  • Assist with a wide variety of general administrative projects, providing technical and highly skilled clerical support.
  • Actively contribute to our continuous improvement culture that gets everybody engaged every day in solving problems to improve the value we provide to our customers.

Required Knowledge and Experience:

  • Fluent in Japanese and English language (verbal and written)
  • 1-3 years relevant experience. Customer service experience will also be considered.
  • You will demonstrate critical thinking, ability to collaborate and create alignment, generate ideas and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.
  • You are a strong problem solver with the ability to handle multiple competing priorities.
  • You like to work in a team environment and can also work using your own initiative.
  • You have strong attention to detail and have a technical aptitude possessing strong computer skills such as Excel, Word, Powerpoint etc
  • Interest in further developing within an international HR Shared Service environment and can work effectively and proactively on cross-functional teams.
  • Proven experience in managing customer interactions, delivering solutions to complex inquiries, and maintaining a high standard of professionalism.
  • Experience with HR systems: Workday, ServiceNow, Recognize System, Cornerstone.
  • Experience or practice in Systems Thinking and Coaching
  • Basic understanding of MOS Principles, Cell Operating System, and record in A3/DMAIC is an advantage.
  • Graduate of Bachelor's Degree.

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