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Customer Retention Manager

20 hours ago

Trece Martires City, Calabarzon, Philippines Seller's Hub, Inc. Full time

Job Title: Digital Sales Retention Manager

About the Role:

We're looking for a Customer Retention Manager to lead and innovate our customer engagement and retention strategies in the e-commerce space. This role is perfect for someone who's a seasoned leader, analytical, and passionate about driving repeat purchases through personalized and tech-enabled customer experiences.

Key Responsibilities:

  • Design, implement, and optimize customer retention programs with a focus on recurring purchase behavior.
  • Lead and coach a team to execute retention strategies and hit performance metrics.
  • Use and explore automation tools/systems to scale retention efforts.
  • Generate, analyze, and present sales and financial reports.
  • Improve the post-purchase experience to foster loyalty and satisfaction.
  • Track customer behavior, analyze insights, and make data-backed recommendations to improve retention rates.

Qualifications:

  • Proven Sales Experience – preferably with a certificate or record of hitting sales quotas.
  • Strong Background in B2C Customer Retention – with recurring/re-occurring purchases from a customer base.
  • Leadership Experience – minimum of 3 years in a supervisory or managerial capacity.
  • Reporting Skills – able to create and interpret both sales and financial reports.
  • Tech-Savvy – capable of learning and applying automation tools; computer literate.
  • Familiarity with automation and retention platforms/tools.

Nice to Have (but not required):

  • Hands-on experience with automation tools for task efficiency.
  • Experience working with CRM integrations and digital retention tools.

HOW TO APPLY:

If you're passionate about building long-term customer relationships and want to be part of a company that is transforming lives through life-changing products, we'd love to hear from you

Submit your resume and a cover letter telling us why you're the perfect fit for this role to with the subject line:

"Application for Customer Retention Manager Position."

Location: 4th Floor, The Zhang Place, Brgy. Manggahan, General Trias City, Cavite

Seller's Hub, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: From Php50,000.00 per month

Benefits:

  • Paid training
  • Pay raise

Work Location: In person