Quality Analyst

6 hours ago

Mandaluyong City, National Capital Region, Philippines Magellan Solutions Full time ₱900,000 - ₱1,200,000 per year

BASIC FUNCTIONS:

  • Participate in design of call monitoring formats and quality standards.
  • Perform call monitoring and provides trend data to the Ops team.
  • Use quality monitoring and data management systems to compile and track team quality performance and individual level.
  • Participate in internal and client listening programs to identify customer needs and expectations.
  • Provide actionable data to various internal support groups as needed.
  • Facilitate and coordinate call calibration sessions for call center staff.
  • Provide feedback to call center team leader and managers.
  • Prepare and analyze internal and external quality reports for management staff review.

QUALIFICATIONS:

  • Must have at least 2 years of related work experience in the call center industry handling international accounts.
  • Should be self-driven and can work with minimal supervision
  • Intermediate computer skills are REQUIRED
  • Ability to multi- task is REQUIRED
  • Above average communication skills.

What's in it for you?

  • Competitive Salary Package
  • Leave Credits (Convertible to Cash)
  • Government Mandated Benefits
  • Annual Performance Appraisal
  • HMO + 1 dependent
  • Retirement plan
  • Fast Promotion
  • Opportunity for growth
  • Continuous learning programs
  • Work-life balanced activities
  • Great work culture
  • Company Events
  • Staff House (Shared Cost Accommodation)
  • Free P2P Shuttle Service
  • Fast hiring process
  • Start ASAP

Job Type: Full-time

Benefits:

  • Company events
  • On-site parking
  • Paid training

Work Location: In person

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