Quality Analyst

Building Seamless Cloud Experiences Through Precision

Shape the future of contact center technology by ensuring every platform runs flawlessly. This is your chance to contribute to world-class cloud communication systems used across industries. Collaborate with international teams, enhance customer experiences, and make your mark in the evolving world of CCaaS technology.

Job Description

As a Quality Analyst - CCaaS, you'll ensure every customer interaction platform performs at its peak. You'll lead test planning, identify defects, and champion continuous improvement to guarantee quality and reliability across cloud-based contact center solutions.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner
• (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent work experience.
• 2+ years of experience in software quality assurance or similar roles; previous exposure to contact center technologies (CCaaS) is highly desirable.

Technical Proficiency

• Understanding of CCaaS platforms, APIs, and integrations.
• Proficiency with QA tools (e.g., JIRA, TestRail, or similar) and familiarity with automated testing frameworks (e.g., Selenium, Cypress, etc.).
• Knowledge of software development lifecycle (SDLC) and Agile methodologies.

Analytical & Problem-Solving Skills

• Strong analytical thinking to identify edge cases, diagnose issues quickly, and propose effective solutions.
• Ability to interpret technical requirements and translate them into precise test scenarios.

Communication & Collaboration

• Excellent verbal and written communication skills to articulate test findings and recommend enhancements.
• Demonstrated ability to collaborate with diverse teams and build strong working relationships.

Attention to Detail

• Keen eye for detail to ensure comprehensive coverage and thorough testing of all CCaaS functionalities.

Adaptability & Initiative

• Willingness to learn new tools, technologies, and best practices.
• Proactive approach to problem-solving and continuous process improvement.

Your Daily Tasks

Test Strategy & Planning

• Develop comprehensive test plans and strategies aligned with CCaaS requirements and project timelines.
• Identify and document test requirements based on functional and technical specifications.

Test Execution

• Review and execute test cases (including functional, integration, regression, performance, and security tests).
• Monitor test results, document findings, and collaborate with engineering teams for issue resolution.

Quality Assurance & Control

• Conduct regular quality audits on CCaaS deliverables to ensure compliance with best practices and standards.
• Manage and maintain test environments for accurate and reliable execution.

Collaboration & Communication

• Liaise with cross-functional teams (Engineers, DevOps, Product Managers, and Business Analysts).
• Provide concise, actionable feedback on defects and potential risks.

Continuous Improvement

• Suggest and implement process improvements to enhance QA testing frameworks and automation coverage.
• Stay updated with CCaaS innovations, tools, and QA best practices.

Documentation & Reporting

• Maintain QA documentation, including test plans, test cases, and defect reports.
• Present clear status updates and insights to stakeholders for transparency and improvement.

About the Client

The Technology Behind Every Seamless Conversation

Our client is a global technology provider revolutionizing communication through cutting-edge CCaaS and cloud solutions. With a commitment to seamless customer experiences, they deliver integrated, secure, and scalable platforms that power modern businesses. Their global reach and technical excellence make them a trusted name in enterprise connectivity and innovation.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and global opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global brands while growing your professional expertise-because at Emapta, your success is our shared mission.

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