AU RTO Student Administration Officer

2 weeks ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time

This is a remote position.

AU RTO Student Administration Officer (Remote)
Background
  • We're PeoplePartners—a certified Great Place to Work—and we're growing our team again We're on the hunt for two detail-oriented Student Administration Officers to support one of our standout education clients in Australia.
  • If you've worked in an RTO setting and know your way around enrollments, VET Student Loans, and student support, this could be your next great move (and yes—it's remote).
About the Role
  • This role supports the full student journey.
  • You'll manage enrollments, verify data, support compliance tasks, update systems, respond to student enquiries, and help keep the admin wheels turning smoothly.
Your Key Responsibilities:
  • Process student enrollments and verify eligibility (AVETMISS, USI, loan checks).
  • Manage compliant student records across the lifecycle.
  • Maintain compliant student files in line with ASQA standards.
  • Track course progression, process completions & generate certificates.
  • Respond to student queries and helpdesk tickets.
  • Assist with fee, loan & funding admin (including census notifications).
  • Collaborate with trainers and other departments to keep everything on track.
Requirements

About YOU

  • You're the kind of person who loves turning messy into organized.
  • You're calm under pressure, confident communicating across teams, and know how to follow processes without getting lost in them.
About YOUR Work History
  • 2+ years in student admin, preferably with an RTO.
  • Experience using a Student Management System (aXcelerate = big plus).
  • Familiar with enrolment processes, AVETMISS, and VET compliance.
  • Proactive, reliable, and detail-obsessed (in the best way).
  • Solid Microsoft Office & database skills.
About the Culture YOU Thrive In
  • You like systems, but not stiff environments.
  • You're energized by fun, friendly teams that also get stuff done.
  • You're not afraid to ask questions, step up, and make improvements when needed.
Key Responsibilities YOU Can't Wait to Do
  • Keep students on track from enrolment to graduation.
  • Navigate and master systems like aXcelerate.
  • Provide accurate, fast, friendly admin support.
  • Be part of a team that cares about doing things right.
How YOU Will Be Measured
  • Accuracy of student records & compliance data.
  • Timeliness of admin tasks & helpdesk responses.
  • Quality of internal communication.
  • Feedback from students & stakeholders.
When & Where YOU Will Work
  • Monday to Friday, Day-shift (AEST).
  • Remote (work-from-home, PH-based).
  • With all equipment provided and backed by one of the Best Places to Work in the region.
Sound like your kind of role? Apply now and help students succeed—one admin task at a time.

Benefits
  • Permanent Work from Home setup.
  • Company-provided equipment.
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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