IT Analyst

About the Role:

The Citizen Development Analyst will provide expert guidance, hands-on support, and best practices to ensure successful citizen

development across the organization.

Scope of Work/Responsibilities

Technical Enablement

• Advise and support staff in designing, developing, and deploying apps and automation using approved platforms (e.g., Power

Platform, RPA, AI tools).

• Provide hands-on clinics and troubleshooting for citizen developers.

• Provide expert advice to ensure templates, starter kits, and solution catalogs are appropriately used or developed—

supporting consistent, scalable automation aligned with organizational needs and best practices.

Governance & Best Practices

• Ensure all citizen-developed solutions comply with the company's IT security guardrails, data protection standards, and regulatory

requirements.

• Review and provide feedback on solution designs, documentation, and lifecycle management.

• Contribute to the development and refinement of governance playbooks and onboarding processes.

Training & Capability Building

• Deliver structured learning sessions and workshops for staff (in coordination with ACM and Project delivery teams).

• Mentor Digital Champions and support the Citizen Dev Hub community.

• Curate and update knowledge materials, FAQs, and guidance documents.

Quality Assurance & Monitoring

• Conduct peer reviews and quality checks of citizen-developed apps and automations.

• Identify risks, gaps, and improvement opportunities in solution development.

Reporting & Continuous Improvement

• Track and report on adoption metrics, solution quality, and compliance.

• Provide recommendations for scaling citizen development and improving program outcomes.

Requirement and Qualification (Education & Work Experience)

Education and Work Experience

• Proven experience in citizen development, low-code/no-code platforms, and process automation.

• Strong understanding of governance, security, and compliance in digital solution development.

• Excellent facilitation, coaching, and communication skills.

• Experience in large organizations is preferred.

Technical Knowledge

• Proficiency in low-code/no-code platforms (especially Microsoft Power Platform: Power Apps, Power Automate, Power BI,

CoPilot).

• Understanding of process automation, workflow design, and solution lifecycle management.

• Familiarity with IT governance, data protection, and security standards.

• Knowledge of best practices for documentation, testing, and deployment of digital solutions.

Soft Skills

• Strong communication and facilitation skills for training, mentoring, and stakeholder engagement.

• Problem-solving and analytical thinking.

• Ability to work collaboratively in cross-functional teams.

• Adaptability and willingness to learn new technologies and practices.

• Coaching and peer support skills.

Tools/Software

• Microsoft Power Platform (Power Apps, Power Automate, Power BI, CoPilot).

• Collaboration tools (e.g. Microsoft Teams, SharePoint).

• Project management tools (e.g., MS Project, Planner, or similar).

• Documentation and knowledge management tools (e.g., Word, OneNote,).

Certification (if applicable)

• Microsoft Certified: Power Platform Fundamentals (PL-900) – required.

• Microsoft Certified: Power Platform App Maker Associate (PL-100) – preferred.

• Other relevant certifications in process automation, RPA, or IT governance are an advantage.