florist

Job Summary:

As a Florist, you will play a key role in designing and creating beautiful floral arrangements. Your expertise in floral design and management will ensure that we continue to exceed our clients' expectations. You are responsibilities include processing flower shipments, pruning the flowers at periodic intervals, and arranging marketable bouquets. You should also furnish clients with relevant flower-related information.

To ensure success as a florist, you should demonstrate accurate, updated knowledge about flowers' nutritional requirements. Invariably, a terrific florist will craft robust packaging solutions to avoid preventable breakages.

Manage flower studio/ Pop-ups

• Oversee staffing schedules, ensuring sufficient cover for day-to-day as well as at peak trading periods for digital and retail teams
• Train and mentor our team of florists ensuring Floristry by Art of Living standards are upheld at all times
• Oversee day-to-day running of the studio and store order fulfilment, ensuring all orders are fulfilled promptly and punctually
• Oversee the completion of weekly flower orders and conditioning of deliveries. Create more creative designs with our signature tone for weekly subscription customers
• Oversee product inventory and delegate ordering of supplies as and when needed
• Liaise with suppliers as needed to source new products and chase up any discrepancies
• Build and maintain strong relationships with our courier company and other third parties to ensure smooth operations and delivery of all orders. Book and track order deliveries, working with our couriers to ensure all orders are delivered punctually and in good condition
• Assist with the design and creation of new product lines
• Lead client consultations
• Ensure the studio's cleanliness and tidiness is upheld at all times by the team
• Assist with and deliver exceptional customer service via online and offline channels
• Assist with the day-to-day running of the studio & pop-up, opening and closing
• Prepare and assist in Floral Jamming Workshops to inspire the participants to be more creative with our signature design
• Keep good-quality photo and video records of our floral work
• Assist on promotional materials

Project Management

• Collect the brief from customers
• Able to provide consultation to customers for events/ wedding/ chapel & columbarium brand collaboration
• Site-visit with customers and offer insight
• Draft mood board and source impressive reference for events/ wedding/ chapel & columbarium according to the brief
• Develop proposal with quotation and timeline for approval
• Develop invoice with details on the deliverables that we recommended and agreed on for approval
• Follow through the project from planning to execution, and develop portfolio

Oversee Customer Service

• Oversee and manage the team to ensure all customer queries are resolved promptly and with exceptional customer service.
• Be willing to go the extra mile to deliver great service and ensure our customers come back again and again.
• Be an ambassador of the brand at all times, maintaining a friendly and confident manner with all customers and clients.

Peak Trade Operations

• Plan and prepare for busy trading periods, including Valentine's Day, Mother's Day, Christmas, Burial, Pop-ups with detailed operational plans covering staffing, product, stock deliveries, couriers, and customer service.

Requirements:

• 3+ years of experience in either a management or senior florist role.
• Strong leadership skills.
• Ability to be reactive to the business and adjust to its needs with a can-do attitude.
• Experience in a digital, e-commerce florist environment is desirable.
• Confident and quick ability to make bouquets to order.
• Good communications skills.
• Able to work independently and be self-motivated.
• Clean, tidy, and organized.
• Willingness to travel
• Can start ASAP.

Job Types: Full-time, Permanent

Pay: Php15, Php19,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Free parking
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Amenable to be assigned in Commonwealth-QC
• Can you start ASAP?

Education:

• Bachelor's (Required)

Experience:

• Floral Arrangment: 1 year (Required)
• Sales Management: 1 year (Required)
• Marketing Management: 1 year (Required)

License/Certification:

• NCII as Florist (Required)

Work Location: In person