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Credit & Collection Analyst II

12 hours ago

Quezon City, National Capital Region, Philippines Offshore Business Processing Full time
45, ,000.00

Ready to turn numbers into real wins? Join us as a Credit & Collection Analyst II and help keep accounts on track while growing your career. Apply now

Job Summary
  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning
Responsibilities

Client Specific Tasks:

I. Collections

  • Conduct daily outreach to customers regarding past-due invoices and short payments via phone and email.
  • Monitor and manage a high-volume portfolio of accounts, prioritizing those with significant risk or recurring issues. Prepare and analyze A/R aging reports; recommend and execute collection strategies.
  • Collaborate with the Credit & Collections Manager on strategic resolution of long-standing or complex issues.

II. Deduction Management

  • Correctly identifies and classifies deductions after they have been remitted.
  • Review and validate customer resale certificates that are associated with deductions related to sales tax.
  • Work closely with internal departments (Sales, Operations, Customer Service) to validate and resolve customer discrepancies.
  • Reviews vendor agreements/contracts to assist with understanding and identifying allowances and agreed upon programs and use agreements/contracts to ensure proper credits/debits are issued.
  • Prepares clear and detailed written correspondence to customers regarding dispute resolution.
  • Assists with improving policies and procedures to maximize productivity and collections and minimize bad debt.
  • Provides bi-weekly reporting on accounts receivable, such as aging analysis, status of outstanding deductions, and bad debt analysis.
  • Interacts with customers daily regarding credit and debit memos.
  • Maintain accurate and thorough documentation of all customer interactions in ERP and collection systems.
  • Performs additional duties as assigned by Credit & Collections Manager or Sr. Accounting Operations Manager
Requirements
  • AA degree in Business, Accounting, or related field and/or 7+ years accounting experience with 5+ years dispute resolution experience preferred.
  • Proficient in Word and Excel, utilizing functions such as VLOOKUP and pivot tables to reconcile large amounts of data
  • Basic knowledge of accounting functions and procedures
  • Must have experience in resolving disputes and reconciling payments within a high-volume capacity and fast paced environment.
  • Must have experience with reconciling and resolving disputes with "Big Box Retailers"
  • Must have experience with portal navigation
  • Must have experience with processing credit memos and debit memos.
  • Must be proficient in SAP or other ERP systems.
  • Amenable to work on site in Ortigas Pasig and Araneta Cubao
  • Amenable to work in any shift schedule.
  • Can start ASAP.