Repair Centre Engineer

8 hours ago

Manila, National Capital Region, Philippines Glory Global Solutions Full time ₱1,200,000 - ₱2,400,000 per year
Description

We are looking for hands on Repair Centre Engineer to join our Service team and Repair Centre in the Philippines.

Key Responsibilities
  • Ensure Glory meets all contracted obligations, response times, repair times, and Preventive Maintenance, and minimises repeat calls.
  • Get involved with day-to-day Repair activities when the workload suggests an SLA breach.
  • Support both domestic and regional customers' repairs.
Skills, Knowledge & Expertise

Experience:

  • Minimum 3 years' experience in a technical support role handling complex technical issues.
  • Customer-facing experience

Skills and Attributes:

  • Excellent communication (written and verbal) and interpersonal skills.
  • Ability to work independently and set priorities to meet customer and organisational expectations.
  • Proven problem-solving and analytical skills.
  • Excellent organisational skills
  • Strong customer service orientation
  • Ability to handle high-pressure situations.
  • Self-motivated with the ability to meet deadlines.
  • Commercial awareness
  • Ability to engage and motivate team members.
About GLORY

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

  • Customer Delight. We put our customers first.
  • Integrity. We do the right thing, always.
  • Innovation. We embrace new challenges and share the future.
  • Speed. We move fast, that's how we stay ahead.
  • Diversity & Respect. We value the strength in our differences.
  • Teamwork. We succeed together.

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