Systems Administrator

Job Highlights

• Exposure to the latest cloud technologies from 365 to generative AI to cyber security.
• Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms.
• Exceptional company culture. A morale score.
• Fun, friendly and collaborative office culture a minutes' walk from Ayala.

The right candidate will be:

• At least 5 years in the IT industry
• Someone with a great attitude and loves working in a team environment with other dedicated IT pros.
• Excellent at customer service, written and oral English communication skills and a patient demeanor.
• Loving a challenge and can work in a fast-paced environment.
• Able to multi-task to manage time effectively and meet deadlines.
• Eager to learn and progress in your career by working with new and exciting technologies.

You'll already be skilled in:

• Intermediate knowledge of server operating systems
• Intermediate knowledge of terminal service operating environments
• Intermediate knowledge of virtualization technologies
• Intermediate knowledge of email and messaging systems
• Intermediate network troubleshooting skills
• Advanced knowledge of Microsoft desktop operating systems
• Advanced installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router.
• Advanced knowledge of Microsoft Office platforms
• Advanced knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms.
• Advanced knowledge of Active Directory.
• Advanced knowledge of Microsoft 365 and Office 365 product suites
• Advanced experience with remote desktop or remote-control tools such as TeamViewer
• Advanced experience with creating, updating and reviewing documentation and IT / network diagrams.

Duties and Responsibilities

• Triage and complete technical concerns by communicating with end users and vendors via phone and email.
• Accurately record time and effort spent working on client systems
• Maintain up to date records and documentation at all times in the ticketing system
• Work on Windows, Office, Exchange, On-Premises and Active Directory.
• Manage and maintain virtual cloud IT environments.
• Assist in core LOB applications.
• Operate on complex troubleshooting involving servers, firewalls and network related tickets.
• Provide escalation support to team members in a non-traditional Level 1/2/3 escalation process.
• Document of all key IT systems.
• Stay up to date on Benchmark 365's products and integrations.
• Perform Ad hoc Tasks – improve technical process within Benchmark365, advise on platform downtime, recommend process and policies and report ticket failures.
• The Systems Administrator is a service desk function reporting directly to the Service Delivery Manager

Our employees say:

"Working at Benchmark 365 was like a fire hose of learnings – I picked up more skills in 6 months at the company than I did in years at my previous roles. I feel like I can handle any career challenge" - Esaias B.

"I just did the same thing day in day out at my old job and there was no career progression, at #MyBenchmark they care about our professional development, I'm on track to become a fully certified Senior System Administrator III and can reach my full potential here". - Adam T

Get Unstuck [And Act Now]:

Are you stuck in a technical role that has failed to provide an environment of professional development and growth? Are you looking to enhance your skills and set yourself up for a bright future.

Benchmark 365 is on the lookout to employ a System Administrator to join our service desktop team in our Cebu Business Park Office.

The role provides for high exposure to the latest technology, formal qualification training and a great work environment.

What's In Store For you:

· Competitive package, we pay based on tenure/experience.

· Leave Entitlements

· HMO with Dental Coverage

· Paid Certifications.

Ready to make a significant impact in the world of MSP services? Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.

No more career limits - join the fastest growing professional service team in the managed services industry today.

Note: Apply only when you are from Cebu and if you are willing to go to our onsite office on a daily basis.