Systems Administrator

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry\'s most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

In this role, it involves monitoring and supporting our IT infrastructure, spanning on-premises data centres and Cloud Infrastructure. The ideal candidate will leverage modern monitoring tools, ITSM platforms, and automation techniques to ensure system stability, security, and performance.

• Continuously monitor on-premises and cloud infrastructure using tools like Grafana, Zabbix and any Cloud monitoring tools.
• Configure and manage cloud services such as Compute Instances, Block Volumes, Object Storage, VCNs (Virtual Cloud Networks), and Load Balancers.
• Implement and manage IAM Policies, Compartments, and Tagging for resource organization and access control.
• Optimize cloud resources for cost and performance using tools like Cost Analysis.
• Configure and maintain Database Services, such as Autonomous Databases and DB Systems.
• Use Terraform to manage and provision cloud infrastructure.
• Collaborate with DevOps teams to adopt and refine infrastructure best practices.
• Manage incidents, service requests, and changes via ServiceNow ITSM tools.
• Develop and maintain scripts in Bash, Python, PERL, Ruby, or similar languages to automate routine tasks.
• Maintain accurate documentation of system processes, configurations, and incident resolutions.
• Share knowledge with team members to foster collaboration and faster problem resolution.

• Proven experience in system administration across on-premises and cloud environments.
• Linux/Unix fundamentals, File Systems troubleshooting, good understanding of the various tools / services that are available by default with the Operating system.
• Good understanding of Linux Systems implies understanding these and more Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.
• Knowledge of concepts like DNS, HTTP, TCP/UDP.
• Understanding of RAID/DAS/SAN/NAS storage solutions.
• Exposure to database servers such as MySQL.
• Intermediate level skills managing web servers running Apache, Nginx, BIND, Exim, Dovecot etc.
• Familiar with Firewall tools like iptables, CSF, LFD.
• Hands-on experience with cloud services such as Compute, Block Volumes, Object Storage, Networking (VCNs, Subnets, Security Lists, and DRG), and Load Balancers.
• Knowledge working with Terraform and automation tools like cloud CLI.
• Experience with monitoring tools like Grafana, Zabbix, and Cloud Monitoring.
• Familiarity with OCI security features, including IAM Policies, KMS, and Vault Services.
• Experience with ServiceNow ITSM or equivalent tools.
• Certifications: (preferred not mandatory)
  • Cloud Infrastructure Certified Associate/Professional. (OCI/AWS/Azure)
  • Red Hat Certified System Administrator (RHCSA) or equivalent.
• Advanced scripting capabilities in languages like Python, Bash, Go, PHP etc.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and collaboration skills.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization We also give out Punctuality Bonus, Generous Vacation policy, and much more
• Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.