Client Growth Coordinator
5 days ago
Key Responsibilities
Client Growth & Engagement
- Maintain strong, professional relationships with clients through regular communication.
- Assist in preparing proposals, pitch decks, presentations, and client documentation.
- Help identify upsell, renewal, and cross-selling opportunities in client accounts.
- Support client onboarding and kick-off processes for short-term projects.
- Gather, organize, and communicate client requirements to internal teams.
Project Coordination (1–3 Month Projects)
- Coordinate project timelines, deliverables, and milestones with internal teams.
- Maintain project trackers, documentation, reports, and logs.
- Schedule and document project meetings (agendas, minutes, and follow-up actions).
- Track task progress and ensure timely completion of assigned activities.
- Escalate blockers, risks, or issues to senior project managers or team leads.
- Ensure client expectations, scope, and timelines remain aligned throughout the project.
Delivery Support
- Assist internal teams with basic delivery tasks such as content uploads, documentation, and simple system configuration (WordPress, Moodle, etc.).
- Perform basic quality checks before sending deliverables to clients.
- Support preparation for demos, training sessions, and project handovers.
- Help ensure all deliverables meet client standards and internal quality criteria.
Qualifications
- Bachelor's degree in Business, IT, Communications, Marketing, or related field.
- Experience in client-facing, coordination, or support roles preferred.
- Fresh graduates with strong communication and organizational skills are welcome to apply.
- Basic understanding of project management (Agile/Scrum is a plus).
- Strong communication skills (oral and written).
- Highly organized, detail-oriented, and proactive.
- Comfortable using tools such as Google Workspace, Trello/Jira, Zoom, WordPress, or Moodle.
Soft Skills
- Strong client orientation and relationship-building skills.
- Ability to manage multiple small projects at the same time.
- Fast learner with high ownership and accountability.
- Strong follow-through and commitment to completing tasks.
- Positive attitude and willingness to grow.
What We Offer
- Work experience across software development, IT consulting, and EduTech projects.
- Professional growth opportunities in project coordination and client management.
- Exposure to Agile methodologies and modern digital tools.
- Supportive environment with mentorship from senior consultants and delivery leads.
- Clear growth path toward Project Coordinator, Client Success Manager, or Account Manager roles.
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