Technical Client Support

16 hours ago

Taguig, National Capital Region, Philippines KMC Solutions Full time ₱24,000 - ₱36,000 per year

Job Overview:

  • Fixed night shift
  • WFH setup with company provided tools
  • Has 1 to 3 years of technical experience in Video & Networking Systems

The role will also work closely with Account Management, Solutions Engineering, Data Science, Engineering, Product and Operations.

Responsibilities:

●      Provide prompt, accurate, and friendly customer service

●      Respond to customer and vendor inquiries Via Text, Call, Tickets, and emails

●      Handle escalated customer support concerns

●      Work cross functionally where appropriate to solve any and all customer issues from billing to technical, no area is off limits

●      When appropriate use a customer-focused, needs-based approach to educate and support our clients

●      Maintain a strong work ethic with a total commitment to delighting customers each day

Requirements:

● to 3 years of proven experience in customer support

●      Experience in a customer driven remote environment (from home) preferred

●      Ability to communicate effectively over the telephone, email and text with a high attention to detail

●      Strong communications and collaboration with a team and articulate your ideas

●      Solid Technical/computer aptitude including the utilization of multi-screen systems

●      Basic understanding of networking and knowledge of video streaming protocols (RTSP, SMTP, HTTP)

●      Have a structured/self-motivated approach to meeting weekly, monthly and quarterly goals

●      Excellent interpersonal skills

●      Dedicated to customer service

●      Ability to work in a team environment

●      Ability to multitask

●      Ability to effectively relate to a customer

●      Comfortable working through ambiguity and uncertainty in an ever-changing work environment

●      Have a great attitude

●      Enjoy working with people over the phone, email, and live chat

●      Have a passion for customer service

●      Comfortable in a fast-paced environment

●     Comfortable with technology and interest in learning our software

  • IT Technical Support

    6 days ago

    Taguig, National Capital Region, Philippines Megalive Corporation Full time ₱25,000 - ₱50,000 per year

    IT Staff Advertising CompanyAs an IT Staff member in our dynamic advertising company, you will play a key role in maintaining, upgrading, and supporting all technical equipment and systems to ensure smooth and uninterrupted creative operations. You will be responsible for the setup, maintenance, and repair of desktops, laptops, and peripherals, as well as...

  • Technical Support Representative

    5 days ago

    Taguig, National Capital Region, Philippines Ascendion Full time ₱250,000 - ₱350,000 per year

    Technical Support Representative (L1) to provide front-line support for our external client, Avanquest/PlanetArt. This role involves assisting customers with technical issues, platform navigation, and general troubleshooting through phone, email, and chat channels.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Respond...

  • Technical Support Administrator

    6 days ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱250,000 - ₱500,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • Technical Client Success Specialist

    16 hours ago

    Taguig, National Capital Region, Philippines NASDAQ Full time ₱800,000 - ₱1,200,000 per year

    Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting...

  • Technical Client Success Specialist

    16 hours ago

    Taguig, National Capital Region, Philippines Nasdaq Full time ₱1,500,000 - ₱3,000,000 per year

    Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting...

  • Technical Support Circle Leader

    2 weeks ago

    Taguig, National Capital Region, Philippines Probe CX Full time ₱1,500,000 - ₱2,500,000 per year

    Job Summary:The Team Leader is responsible for managing and supporting a team of technical support representatives handling telco-related services. The role ensures that performance metrics, quality standards, and customer satisfaction targets are met, while providing coaching, mentoring, and technical guidance to the team.Key Responsibilities:Lead, coach,...

  • Technical Support Engineer

    4 days ago

    Taguig, National Capital Region, Philippines Systemantech Full time ₱204,000 - ₱216,000 per year

    We are seeking a skilled Desktop Support Engineer to join our IT team. The role involves preparing, deploying, and maintaining desktops and laptops, providing technical support to end-users, and ensuring the smooth operation of IT systems. The ideal candidate has strong troubleshooting skills, attention to detail, and the ability to work effectively in a...

  • Technical Support Representative

    6 days ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱900,000 - ₱1,200,000 per year

    Embrace the freedom with iOPEX technologies. Join our awesome journey todayWe are looking for awesome tech-savvy professionals who wants to join our # teamTechnical Support Specialist (Pre-dominantly Non-voice)Technical Support System Specialist (Pre-dominantly Non-voice)Technical Sales Specialist (Pre-dominantly Non-voice)Technical Support Representative...

  • Technical Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines SilkRoad Technology Full time ₱900,000 - ₱1,200,000 per year

    At Rival, we're transforming how companies hire, onboard, and grow talent by making HR processes smarter, faster, and more agile. We enable organizations to simplify talent acquisition, modernize HR workflows, and accelerate workforce productivity.The Technical Support Specialist provides expert-level technical assistance and exceptional service to Rival's...

  • Client Support Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Nasdaq Full time ₱900,000 - ₱1,200,000 per year

    Why NasdaqWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting...