Customer Success Specialist with Coffee Experience

2 days ago

Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱60,000 - ₱80,000 per year
Job Title: Customer Success Specialist

Location: Remote (Global)
Company: Pro Coffee Gear

Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities Customer Success Leadership
  • Own the end-to-end customer experience and define scalable customer success strategies to support growth.
  • Establish and track KPIs, processes, and team goals aligned with business objectives.
  • Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
Sales Enablement & Channel Coordination
  • Enable the consultative sales process through client communications across email, SMS, and social platforms.
  • Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.
  • Support third-party and social commerce sales channels in coordination with marketing and sales teams.
Post-Sales Operations & Aftersales Support
  • Manage client onboarding and equipment setup, coordinating installations with technical service partners.
  • Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
Shipping, Damage, and Returns Management
  • Lead customer communications related to logistics, damages, and return claims.
  • Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
Process Improvement
  • Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
  • Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
Qualifications
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
What We Offer
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative, passionate culture driven by innovation and a love for coffee.

Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.

  • Customer Success Specialist with Coffee Experience

    2 days ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time $100,000 - $120,000 per year

    About the job Customer Success Specialist with Coffee Experience - Remote/Worldwide Job Title: Customer Success SpecialistLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success Specialist to lead...

  • Head of Customer Success

    2 days ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time $100,000 - $120,000 per year

    Job Title: Head of Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to...

  • SEO Specialist

    1 week ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱40,000 - ₱80,000 per year

    About the job SEO Specialist - Remote/Worldwide Job Title: SEO SpecialistCompany: Pro Coffee GearLocation: Remote (global)Employment Type: Full-timeAbout UsPro Coffee Gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. We pride ourselves on...

  • SEO Specialist

    2 days ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time ₱60,000 - ₱80,000 per year

    Job Title: SEO SpecialistCompany: Pro Coffee GearLocation: Remote (global)Employment Type: Full-time About Us Pro Coffee Gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. We pride ourselves on offering high-quality products alongside...

  • SEO Specialist

    2 days ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time $60,000 - $80,000 per year

    Job Title: SEO SpecialistCompany: Pro Coffee GearLocation: Remote (global)Employment Type: Full-timeAbout UsPro Coffee Gear is a dynamic and rapidly expanding e-commerce company that specializes in providing top-tier espresso machines and related parts to coffee enthusiasts worldwide. We pride ourselves on offering high-quality products alongside...

  • Coffee Barista

    1 week ago

    Manila, National Capital Region, Philippines CafeFrance Full time ₱240,000 - ₱252,000 per year

    Location: Manila or Makati (Exact location to be assigned based on store needs)Employment Type: Full-timeJob Summary:We are looking for enthusiastic, service-oriented Baristas to join our growing team As a Barista, you will be responsible for preparing high-quality coffee and beverages, providing exceptional customer service, and maintaining a clean and...

  • Customer Success Specialist

    2 days ago

    Manila, National Capital Region, Philippines Concierge Plus Full time ₱480,000 - ₱960,000 per year

    Customer Success Specialist (Remote - APAC)Location: RemoteDepartment: Customer SuccessReports to: Customer Success ManagerYOUR ROLEAs a Customer Success Specialist, you'll play a key role in ensuring our customers achieve lasting value from our products and services. You'll build strong relationships, provide responsive support, and collaborate...

  • Customer Success Specialist

    2 days ago

    Manila, National Capital Region, Philippines Concierge Plus Inc. Full time ₱720,000 - ₱1,440,000 per year

    Customer Success Specialist (Remote - APAC)Location: RemoteDepartment: Customer SuccessReports to: Customer Success ManagerYOUR ROLEAs a Customer Success Specialist, you'll play a key role in ensuring our customers achieve lasting value from our products and services. You'll build strong relationships, provide responsive support, and collaborate...

  • Customer Success Specialist

    2 days ago

    Manila, National Capital Region, Philippines Concierge Plus Full time ₱816,000 per year

    Customer Success Specialist (Remote - APAC) Location: Remote Department: Customer SuccessReports to: Customer Success Manager YOUR ROLEAs a Customer Success Specialist, you'll play a key role in ensuring our customers achieve lasting value from our products and services. You'll build strong relationships, provide responsive support, and collaborate...

  • Customer Success Specialist

    2 days ago

    Manila, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary The Customer Success Specialist (CSS) plays a pivotal role in building strong, trust-based relationships between Cluey Learning and its customers. This role goes beyond resolving enquiries — it is about uncovering the core issues impacting the customer experience, providing meaningful solutions, and ensuring customers feel supported and valued...