Showroom Customer Service
4 days ago
GENERAL JOB DEFINITION
The showroom customer service attends customer inquiries and resolves customer complaints via phone, email and in-person.
DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES
Checks juice and water dispensers have been refilled and are turned on, TVs are turned on and the right videos and music are playing, and checks if the audio and paging system is functioning
Updates customer regarding the delivery and assembly schedule of their orders through text message
Greets customer warmly and with confidence
Forwards replacement or return documents to delivery coordinator
Checks email on a daily basis for any customer inquiries and complaints
Ensures there are no pending orders online
Processes Home Card application such as printing and giving of the Home Card ID to customers
Ensures all returned items are still in good condition before accepting customer returns
Communicates with customer regarding their returns and replacement request and ensures all
returned items are still in good condition before accepting them
Prioritizes the picking up and answering of mobile phone and landlines
Follows approved script provided by the Store Operations when answering calls
Maintains 5S system in their respective working area
Job Type: Full-time
Benefits:
- Company Christmas gift
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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