Customer Service Representative
2 weeks ago
Discover 100% YOU with MicroSourcing
Position: Customer Service Representative - Fixed Term
Location: Eastwood, Quezon City
Work Setup & Shift: Onsite | Dayshift
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role
As a Customer Service Representative - Fixed Term, you will:
- Make warm and cold calls to prospective customer leads to qualify opportunities
- Monitor and respond to online chat inquiries, addressing questions related to study, visa, and related services
- Contact new and existing customers in line with the client's campaigns, including sales, expos, events, lead generation, appointment setting, and general customer service
- Maintain accurate and updated customer records in the client's CRM system
- Nurture existing leads through ongoing outbound calling campaigns to sustain effective customer relationships with the client. This includes re-engaging inactive or non-responsive customers
What You Need:
Non-negotiables:
- Minimum of one (1) year sales or customer service experience; proven sales experience is preferred
- Experience in handling inquiries via online chat and social media platforms
- Confident and professional in making both warm and cold calls to customers
- Ability to effectively handle objections and provide appropriate solutions
- Ability to quickly build rapport with customers over the phone
- Excellent active listening skills to understand and interpret customer needs
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%
For more information, visit
*Terms & conditions apply
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