Shift Manager

2 weeks ago

Work from Home, Philippines People Avenue Full time ₱70,000 - ₱120,000 per year

Job Title: AU Shift Manager (Recruiting & Back Office)

Location: 100% Remote

Employment Type: Full-Time

About People Avenue

At People Avenue, we connect great people with the right opportunities. We deliver tailored recruitment solutions and back-office support to clients worldwide. As we continue to grow, were seeking an experienced AU Shift Manager to lead our Australian recruiting accounts and oversee back-office operations.

Role Overview

The AU Shift Manager will lead a team of recruiters specializing in healthcare and light industrial roles while supervising back-office staff supporting payroll, travel administration, IT support, recruiting administration, and compliance. This role combines hands-on recruiting knowledge with strong leadership and operational management, ensuring seamless service delivery across all functions.

Key Responsibilities

  • Lead, coach, and manage recruiters supporting Australian healthcare and light industrial clients.
  • Oversee and optimize back-office functions including payroll processing, travel administration, IT support, recruiting admin, and compliance.
  • Manage daily shift operations to ensure accurate, timely, and high-quality delivery of recruitment and back-office services.
  • Serve as the primary point of contact for client communication, service updates, and escalations.
  • Track and evaluate team KPIs, productivity, and quality; provide coaching, training, and feedback.
  • Hire, onboard, and train AU shift recruiting and back-office team members.
  • Conduct regular performance management to drive accountability and growth.
  • Collaborate with leadership to streamline workflows, improve efficiency, and enhance client satisfaction.
  • Foster a culture of excellence, teamwork, and continuous improvement.

Qualifications

  • 3+ years of recruitment experience (healthcare and/or light industrial preferred), with at least 1-2 years in a supervisory or leadership role.
  • Experience in offshoring/outsourcing within the recruiting industry.
  • Strong background managing recruiting teams and back-office operations (payroll, travel, compliance, admin support).
  • Solid understanding of the Australian recruitment market and compliance requirements.
  • Proven success in leading remote teams and cultivating high-performance culture.
  • Excellent communication, client management, and problem-solving skills.
  • Highly organized, process-driven, and detail-oriented.
  • Demonstrated ability to lead multiple teams and develop people to their highest potential.

Job Type: Full-time

Application Question(s):

  • Do you have at least 3 years of recruitment experience, with at least 1-2 years in a supervisory or leadership role?
  • Do you have experience managing back-office functions like payroll, travel administration, or compliance?
  • Do you have a solid understanding of the Australian recruitment market and its compliance requirements?
  • Have you successfully led and managed a remote team?

Work Location: Remote

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