Pharmacovigilance Associate

4 hours ago


Taguig, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time ₱30,000 - ₱60,000 per year

Basic Qualifications:

  • With active Pharma and PHRN license
  • Open to newly registered Pharma and PHRNs
  • Bedside experience is an advantage but not required
  • Open to work on a night shift schedule
  • Open to have an onsite training in Taguig (Science Hub Tower 4, McKinley Hills)
  • Post onsite training, open to have a hybrid setting in Taguig (Science Hub Tower 4, McKinley Hills)
  • Open to work for a voice account
  • Open to work for a Pharmacovigilance account
  • Open to start ASAP
  • With complete SSS, Pagibig, Philhealth and Birth Certificate documents

Job Description:


• Identify and collect adverse event information and complete the in-take of a Pharmacovigilance Safety Report in Client Safety Systems through a thorough telephonic patient assessment and evaluation of information


• Ensure scientific rigor through accurate, complete and consistent data entry of medical information through numerous adverse event reports and notes with emphasis on timeliness and quality in order to meet regulatory demands


• Review and evaluate case information for medical completeness and accuracy prior to the appropriate completion of processing through pushing, triaging or escalation of all AE reports within a rigid regulatory mandated timeframe


• Respond to medical information requests using approved resources and documentation in Client medical information systems


• Identify product quality and device complaints and document in Client s product/device complaint systems


• Compliance with departmental guidelines, SOPs, ongoing training, and regulatory guidelines


• Effectively communicate by actively listening to acquire information and understand another's viewpoint to communicate clearly and establish rapport with customers, colleagues, and interdepartmental groups


• Strong verbal communication skills with external and internal customers


• Prepare and communicate timely and accurate information with customers using various platforms


• Understands and assimilates information to accurately respond to situations by providing fair and unbiased scientific data to customers


• Completes follow up reports and response documentation in a timely, concise, and objective manner


• Use of multiple databases to document adverse event, medical information, and product complaint information


• Identify and communicate possible issues to Team Leaders and Manager


• May assist in training others on specific, non-complex, process or database


• Co-ordinate with team on problem solving and improvement initiatives


• Responsible for completion of day-to-day work and process flows within the agreed service levels (SLAs)



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