Operations Manager USRN

3 days ago

Pasay, National Capital Region, Philippines GeBBS Healthcare Solutions (Philippines), Inc. Full time ₱900,000 - ₱1,200,000 per year

Responsibilities:

  • Accountable for meeting team metrics and goals.
  • Accountable for completion of team's tasks and assignments.
  • Accountable for team's adherence to standard operating procedures and compliance guidelines as well as identifying gaps in processes.
  • Responsible for escalation of out of compliance, policy or complex issues
  • Maintain a high level of client service execution
  • Accountable for multiple client business rules
  • Accountable for dividing tasks between team members to ensure accurate and timely task management is met.
  • Accountable for knowledge of client team rules and expectations.
  • Responsible for exceptional database knowledge.
  • Communication internally and globally with other Supervisors and Managers.
  • Supervisor staff in accordance with company policies and procedures
  • Responsible for staff scheduling to include: work assignments, employee training, time off calendars, overtime assignments, and back up for absentee employees.
  • Schedule and conduct staff meetings
  • Responsible to meet department productivity and quality goals.
  • Establish employee goals, conduct performance reviews, coaching and provide career development advice.

Requirements:

  • Bachelor's Degree in Nursing
  • active USRN License
  • Managerial experience in a BPO company is required
  • Healthcare account experience is required.
  • Exceptional customer service orientation
  • Strong leadership skills with the ability to counsel and motivate individuals
  • Excellent communication and interpersonal skills
  • Strong computer and knowledge of Microsoft office
  • Willing to work in MOA
  • can start ASAP
  • Full Time Position(s) available

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