Customer Relations Associate
5 days ago
- To assist clients with queries related to status of their account via email, helpdesks and walk in.
- To handle customer inquiries received through Collection.CS and CRM
- To handle and assist clients' requests on documentation (Statement of Account, payment history and/or other related documents) upon approval of the Department Head
- To call and follow-up payments for all assigned accounts until an actual payment is obtained.
- Maintaining a positive, emphatic, and professional attitude towards customers at all times.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Acknowledging and escalating client's complaint for proper resolution.
- To provide customer service to the department's internal and external stakeholders.
- To provide daily reports on tasks assigned.
Job Type: Full-time
Pay: Php18, Php21,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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