AI Configuration Engineer

2 days ago

Mandaluyong City, National Capital Region, Philippines ADDFORCE HR SOLUTION Full time ₱1,140,000 - ₱1,800,000 per year

We're Hiring: AI Configuration Engineer

Join a global leader in cloud contact center solutions and be part of a high-performing AI & Custom Services team that's transforming customer experiences through intelligent automation.

Work Setup: Work-from-Home (with internet & meal allowance)

Location: Philippines

Shift: Night Shift (with 15% differential)

Salary: Competitive + Great Benefits

What You'll Do:

  • Engage with customers to understand business needs and design AI-driven contact center solutions.
  • Configure applications on the Five9 platform, often integrating with tools like Salesforce, ServiceNow, or HubSpot.
  • Lead solution design, configuration, testing, and implementation.
  • Provide expert advice, troubleshooting, and knowledge transfer to clients.
  • Collaborate with global teams on cloud, telephony, and AI-based solutions.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 3–5 years of Professional Services Implementation or Cloud/Telephony experience
  • Strong understanding of SaaS, VoIP, IVR, and Contact Center systems
  • Knowledge in AI/IVA technologies (Google Dialogflow, Amazon Lex, IBM Watson, etc.)
  • Familiar with APIs (SOAP, REST, JSON, XML)
  • Excellent English communication and client-facing skills
  • Self-starter with strong problem-solving and multitasking abilities

Preferred Skills:

  • Certifications in CCaaS, CRM, AWS, GCP, or Salesforce
  • Experience in enterprise-level deployments with multiple vendors
  • Creative and analytical mindset for solution architecture

Why Join Us?

  • Company Stocks & Annual Merit Increase
  • 15% Night Differential
  • HMO with Free Dependents
  • Paid Leaves (with cash conversion)
  • Internet & Meal Allowance (WFH)
  • Life & Retirement Benefits
  • Employee Assistance Program

Job Types: Full-time, Permanent

Pay: Php95, Php150,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flextime
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Work Location: On the road

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