Assistant Manager

The job provides dedicated support in conducting investigations relating to agency malpractice; performing risk assessments and overseeing the local business unit's compliance with all local and regional fraud/COI policies, guidelines, and local laws and regulations; drafting periodic reports and compiling statistics for submission to the Region; raising overall awareness of compliance standards and requirements through proper training and communications to the Agency Force and the Company.

Fraud Risk Assessment

• Reviews and leads the submission of the Fraud Risk Assessment, subject to the approval of the Compliance Officer (CO); and
• Addresses any follow-up questions/action items from Group/Group Security resulting from the Fraud Risk Assessment.

Financial Crimes Reporting

• Reviews and leads the submission of any Fraud/CFIU ad hoc reports to Group, Audit Committee, or Risk Committee, or any other reporting as needed, subject to the approval of the CO.

Financial Crimes Compliance and Monitoring

• Performs the high-level Gap Analysis of any CFIU-related Group standards/policies/amendments and local laws and regulations;
• Updates all CFIU-related manuals and policies based on the most recent Group Compliance Standards, new laws, regulations, or amendments to existing laws or regulations;
• Prepares an implementation plan to roll out required training and communications to all affected units based on the most recent Group Compliance Standards, new laws, regulations, or amendments to existing laws or regulations;
• Serves as the point person within the Compliance Team who will monitor compliance of all CFIU-related action items resulting from all CFIU-thematic Groupwide Internal Audit (GwIA) and/or QA reviews;
• Coordinates with the Auditors (whether the local QAs, GwIA or Group/Group Security) in the conduct of all CFIU-thematic reviews.

Conduct & Fraud Investigations

• Investigates fraud / misconduct cases and/or complex sales/agency malpractice complaints and makes recommendations in line with the Market Conduct Guidelines, Disciplinary Matrix, and Agency Standards in a timely manner;
• Ensures that recommended actions are based on appropriate and sufficient evidence;
• Performs a peer review of investigation reports drafted by other CFIU team members prior to discussion with the management
• Presents facts of the case, procedures performed, results of the investigation, and initial recommendations during Sales Disciplinary Working Committee meetings
• Tracks all post-investigation follow ups, e.g., obtaining agent's re-training records as proof that he has complied with the required follow-up action;
• Monitors and provides regular case statistics and update status to the AVP - CFIU; and
• Monitors and provides biweekly case updates to Group/Group Security on cases assigned by them.

Analytics & Training

• Analyze the trends of complaints received by the Financial Crimes Unit and report the same to the relevant process owners, the Executive Committee, and Group/Group Security; and
• Provide insights and recommendations to the Assistant Vice President – Financial Crimes on how to address spikes in the number of complaints received by the Financial Crimes Unit within a specific period.
• Reviews, updates and conducts fraud training for new hires and annual fraud refresher courses;
• Conducts relevant Fraud/CFIU training as needed or as required by the AVP – CFIU and/or CO;

Job Specification

• Experience in planning and conducting investigations of a complex nature
• Experience in gathering and analyzing financial and non-financial evidence and supporting documents
• Experience in conducting and documenting fact-finding interviews
• Experience in drafting clear, accurate and concise reports with recommendations
• Experience in presentation of reports to management / key stakeholders
• Strong technical knowledge of local and international fraud and COI related laws and regulations
• Experience in interpreting and applying policies, laws and regulations and explaining them to key stakeholders and business partners
• Experience in the insurance industry and financial institution (banking) preferred Technically proficient in MS Office applications Skills/Competencies critical to job success
• Strong leadership skills with proven ability to work with diverse individuals drawn from various teams and backgrounds
• Excellent project management skills and the ability to prioritize when working on multiple deliverables
• At least five (5) years relevant experience, preferably with minimum 1 year of management/supervisory experience