Outbound Caller

Turning Conversations into Commitments: Make Every Call Count

Your voice has the power to open doors, build trust, and drive results. Global careers aren't just built in offices-they can start right at home. In this role, you'll tap into international opportunities, sharpen your persuasive skills, and leave a lasting mark in a client-focused industry. This role is all about transforming opportunities into meaningful connections in the world of legal services.

Job Description

As an Outbound Caller, you will connect with clients and prospects, secure retainer replenishments, reschedule missed appointments, and use persuasive communication to meet conversion goals while maintaining professionalism and accuracy in client records.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off (Mon - Fri, 8 AM to 5 PM CST)

Work setup: Permanent WFH

Exciting Perks Await

• Performance-based bonuses/commissions
• Advancement opportunities for top performers
• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2-4 years' experience
• Outbound calling, sales, telemarketing, or collections experience required
• Excellent command of English; articulate, clear, and confident phone presence
• Strong persuasive and negotiation skills
• Energetic, results-driven, and resilient in handling rejection
• Comfortable working with performance metrics and quotas
• Detail-oriented and able to follow firm processes while adapting to each conversation

Your Daily Tasks

• Proactively call existing clients to collect balances and secure retainer replenishments.
• Contact prospects who did not hire, missed appointments, or failed to set consultations, and work to reschedule them.
• Use persuasive communication skills to turn "no" into "yes."
• Maintain detailed call notes and update the client management system.
• Consistently meet or exceed daily/weekly call and conversion goals.
• Represent the firm with a professional and confident demeanor.

About the Client

Advocating with Integrity, Serving with Purpose

Our client is a respected U.S.-based law firm dedicated to helping families and individuals navigate legal challenges with confidence. Known for their compassionate approach and results-driven representation, they handle cases ranging from family law to personal matters with care and precision.Led by a Board-Certified Family Law Specialist, the firm has earned recognition including Texas Super Lawyers honors. Known for compassionate counsel and results-driven advocacy, they provide strategic representation in divorce, custody, property division, adoption, and complex family law matters.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra