Outbound Caller

6 days ago


Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

Turning Conversations into Commitments: Make Every Call Count

Your voice has the power to open doors, build trust, and drive results. Global careers aren't just built in offices-they can start right at home. In this role, you'll tap into international opportunities, sharpen your persuasive skills, and leave a lasting mark in a client-focused industry. This role is all about transforming opportunities into meaningful connections in the world of legal services.

Job Description

As an Outbound Caller, you will connect with clients and prospects, secure retainer replenishments, reschedule missed appointments, and use persuasive communication to meet conversion goals while maintaining professionalism and accuracy in client records.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off (Mon - Fri, 8 AM to 5 PM CST)

Work setup: Permanent WFH

Exciting Perks Await

  • Performance-based bonuses/commissions
  • Advancement opportunities for top performers
  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Night differential pay to maximize your earnings
  • Permanent WFH arrangement
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • 2-4 years' experience
  • Outbound calling, sales, telemarketing, or collections experience required
  • Excellent command of English; articulate, clear, and confident phone presence
  • Strong persuasive and negotiation skills
  • Energetic, results-driven, and resilient in handling rejection
  • Comfortable working with performance metrics and quotas
  • Detail-oriented and able to follow firm processes while adapting to each conversation

Your Daily Tasks

  • Proactively call existing clients to collect balances and secure retainer replenishments.
  • Contact prospects who did not hire, missed appointments, or failed to set consultations, and work to reschedule them.
  • Use persuasive communication skills to turn "no" into "yes."
  • Maintain detailed call notes and update the client management system.
  • Consistently meet or exceed daily/weekly call and conversion goals.
  • Represent the firm with a professional and confident demeanor.

About the Client

Advocating with Integrity, Serving with Purpose

Our client is a respected U.S.-based law firm dedicated to helping families and individuals navigate legal challenges with confidence. Known for their compassionate approach and results-driven representation, they handle cases ranging from family law to personal matters with care and precision.Led by a Board-Certified Family Law Specialist, the firm has earned recognition including Texas Super Lawyers honors. Known for compassionate counsel and results-driven advocacy, they provide strategic representation in divorce, custody, property division, adoption, and complex family law matters.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra



  • Quezon City, National Capital Region, Philippines GRAN STRATMAN INDUSTRIES INC. Full time

    OUTBOUND CALLER/TELEPHONE SALESPERSONResponsible in finding new customers via telephoneResponsible in researching the target companiesResponsible in researching who is the proper person in that target companyResponsible in introducing products and services to the target customersResponsible in acquiring sales inquiries from the researched target...

  • Cold Caller

    10 hours ago


    Makati City, National Capital Region, Philippines Sozoroad Full time ₱250,000 - ₱750,000 per year

    This is a remote position.Who We AreAt Sozoroad, we are a dynamic consulting and technology partner dedicated to assisting small and mid-sized businesses, nonprofit organizations, and local government entities in navigating change and fostering growth through innovation. Our team brings extensive expertise in digital strategy, operations, and emerging...


  • Mandaluyong City, National Capital Region, Philippines Structura Architects Full time ₱480,000 per year

    Outbound Sales RepresentativeFull Onsite | Mandaluyong City, Metro ManilaAbout the RoleDo you love turning conversations into opportunities? We're looking for a driven Outbound Sales Representative (SDR) to be the engine of our growth, engaging prospects, building relationships, and driving new business through calls and strategic outreach.What You'll DoMake...


  • Quezon City, National Capital Region, Philippines BruntWork Full time

    This is a remote position.Schedule:Monday - Friday, 8:00 AM – 5:00 PM Sarasota, FL Time includes 1-hour unpaid break  (8 hours per day / 40 hours per week) Client timezone: EST (Rhode Island) Join as a Cold Caller and play a key role in generating business opportunities by reaching out to agency owners interested in selling their agencies. This is a...


  • Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱100,000 - ₱200,000 per year

    About Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and...


  • Makati City, National Capital Region, Philippines Smart Aim Corp. Full time ₱204,000 - ₱228,000 per year

    Responsible for the prompt, accurate, and effective handling of customer inquiries and concerns.Duties and ResponsibilitiesAnswers the phone, email and mobile responds to callers' inquiries, concerns, product and service requests; provides prompt feedback to callers on issues raised; follows-up on customer inquiries not immediately resolved.Entertains and...


  • Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time

      Position SummaryThe Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.  The Patient Advocate is further responsible for...


  • Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time

    Position SummaryThe Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience.The Patient Advocate is further responsible for lending...


  • Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time ₱250,000 - ₱500,000 per year

    Position SummaryCustomer Service Professionals (CSP's) are responsible for first line of support for Inbound contact center. Provide an easy, efficient and productive customer experience for callers. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues and providing helpful solutions to...


  • Quezon City, National Capital Region, Philippines Ateneo de Manila University Full time

    The Outbound (International) Liaison assists in monitoring the compliance of outbound students, academics and professionals with relevant Philippine laws and policies, immigration requirements of the destination country, and University protocols and policies. The position ensures that members of the community, participating in outbound mobility programs...