Senior Process Specialist

Senior Process Specialist - Continuous ImprovementJob Description:The role of Continuous Improvement Senior Specialist is to act as a business partner who works closely with middle management, understands business priorities, proposes and implements improvement projects/initiatives which support successful achievement of strategic goals and objectives. Tasks and responsibilities:Support to build and strengthen continuous improvement culture within ISSCWork with operations teams and drive process improvements that quantitatively and qualitatively improve costs, quality, and service

Cooperation with ISSC units and teams and other process stakeholders, e.g. Global Process Owner, Business Change Managers, RPA, PA in the scope of improvement activities

Track and report continuous improvement projects

Assist process transition to operations and participate in SLA review

Support the establishment and delivery of an operational excellence/ standard work program for ISSC (Obeya room)Designing, preparing, and conducting continuous improvement methodologies training sessions including, but not limited to Six Sigma, 5S, Lean Principles, and others

Support in defining new KPIs for services provided by ISSC and support in their implementation

Develop, implement and maintain reporting framework for business KPI metrics

Implementation and maintenance of the process maturity model of the organization (Maturity Matrix Model)Ad Hoc reporting requirements

Support employees in the development of knowledge and skills in the field of continuous improvement

Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration, and other internal regulations in the company, including company's intellectual property protection, Behaviors, and attitudes consistent with the values

Constant skills development by participating in training and self-development

Special rights:Organize work and give instructions to employees taking part in projects

Make independent decisions in project management

Support Managers in matters related to organization, improvement, required resources, increase the efficiency of operations, and others to achieve the goals set in the quality policy

Education and skills:Higher education: Finance / Economics / Industrial EngineeringCompleted training: Six Sigma Green Belt certified or Black Belt trained

Knowledge of English at the C1 level

Knowledge of the MS Office package that enables effective and correct: sorting and filtering data, conditional cell formatting, "freezing" rows, columns, securing form/ cells, cell formatting, creating pivot tables/ graphs, vertical searching for data, validating/ consolidating and grouping data and support for simple macros

Highly developed skills of cooperation with internal and external clients

Ability to work under time pressure

Good organization skills of own and other's work

Critical and objective observation of the process and implementation of new solutions enabling efficient and effective solving of any problems in the managed process

Analytical skillsTeamworkImplementation of new processes, improvements in processes

Prioritization of entrusted tasks

Cooperation with people and effective motivation to self-development, considering the needs of the organization

Communication through effective speaking and listening, and at the same time perfecting others

Identifying and formulating your own values and priorities and using them in practice

Time management

Experience:Experience in working in an international corporate environment supported by a minimum of 4 years of professional practice

Experience in describing business processes in logistics/ freight forwarding

Experience or participation in the implementation of projects/ savings programs in the organization

Required Skills:Remuneration, Operations, Operational Excellence, 5S, Higher Education, Services, Sorting Data, Decision-Making, Logistics, Development, Freight, Support, Industrial Engineering, Six Sigma, Protection, Savings, Cooperation, Analytical Skills, Metrics, Instructions, Continuous Improvement, Participation, Time Management, Regulations, Economics, Teamwork, MS Office, Pressure, Education, Finance, Engineering, Project Management, Communication, Maintenance, Business English, Training, Management