IT Network Engineer
2 days ago
CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines.
CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.
We continuously seek highly motivated, energetic, flexible, career-driven, and most importantly, people-oriented individuals. We aim to build a company that provides the best technical and customer service available.
We are looking for an IT Network Engineer - PBX
Key Responsibilities:
- Manage, configure, and troubleshoot PBX systems and VoIP services.
- Ensure optimal performance and reliability of network infrastructure.
- Assist in the installation and configuration of networking equipment (routers, switches, firewalls).
- Monitor network performance and minimize downtime.
- Collaborate with IT teams to implement and support network security measures.
- Provide technical support for PBX-related issues and end-user training.
- Configure and manage user accounts and permissions on the PBX system.
- Document network configurations, PBX setups, and changes to streamline troubleshooting.
- Stay current with the latest PBX and networking technologies to improve service delivery.
Requirements
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- At least 2 years of experience managing PBX systems and VoIP networks.
- Strong understanding of network protocols, configurations, and troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong communication skills and the ability to work effectively in a team.
- Experience with Asterisk, FreePBX, or PBXact is a strong asset.
- Relevant certifications (e.g., Cisco CCNA, Avaya) are preferred.
- Ability to work independently with minimal supervision while also thriving in a team environment.
- Strong time management skills and the ability to prioritize tasks.
- Willingness to work in shifts, weekends, and holidays as needed.
- Must be available to report to the office to assist with on-site network-related issues.
Benefits
- Free one meal a day
- Emergency Loan and Other Financial Assistance Program
- Free 24-hour snacks and beverages
- Health Insurance
- Health Subsidy
- Interest-Based Clubs
- Retirement Plan/ Life Insurance
- Savings Plan
- Team Socialization Allowance
- Perfect Attendance Bonus
- Quarterly Perfect Attendance Bonus
- Year-End Performance Bonus Plan(Company discretion)
- And much more
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