Admin Officer

4 days ago

Ayala Alabang, National Capital Region, Philippines Golden Point Auto Care Full time ₱600,000 - ₱1,200,000 per year

Job purpose:

You will serve as the frontline representative of the service center, ensuring seamless coordination of administrative tasks and providing exceptional customer service to clients.

Duties and responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries, scheduling service appointments and providing updates on service requests.
  • Ensuring a high level of customer satisfaction by delivering prompt and courteous assistance and resolving customer concern effectively.
  • Monitor service schedules and proactively address any issues or delays to ensure timely completion of service tasks.
  • Perform administrative tasks such as data entry, filing and record keeping to maintain accurate and an up-to-date information.
  • Assist in the preparation of service reports, invoices, and other documentation as required.
  • Process service orders & generate invoices.
  • Verify accuracy of billing information and resolve any discrepancies or billing issues as needed.
  • Assist in the monitoring service quality and performance metrics, collecting feedback from customers and identifying areas for improvement.
  • Collaborate with service teams to implement quality assurance measures and ensure compliance with service standards and protocols.

Qualifications:

  • Bachelor's degree in Business Administration or related field.
  • Proven experience in administrative role.
  • Excellent communication skills, both written and verbal.
  • Strong organizational and multi-tasking skills.
  • Proficiency in office software applications.

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • Administrative: 1 year (Required)

Work Location: In person

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